Bet on your Staff
After you expend the time and resources to hire someone, how do you develop your new team member to ensure she/he meets your expectations? Just because a new hire has experience doesn’t… Continue On +
Utilizing Effective Patient Surveys
Patient surveys can provide valuable feedback regarding how to take your practice to the next level assuming you ask the right questions. Consider this quote from Francois de La Rochefoucauld: “Few people… Continue On +
Get the Word out about Your Services
I remember meeting with a doctor several years ago who had learned to place her own implants, and she was upset. “I spent all of this money to learn how to place… Continue On +
Ellie Days
My five-year-old niece, Ellie, announced to her parents one Sunday morning that this was Ellie Day and she asked for extra attention and toys. My sister and brother-in-law, who both have a… Continue On +
Why is there a Refund?
Before you sign your name to a refund check, either to a patient or an insurance company, make sure the situation really calls for a refund. Even experienced team members incorrectly post… Continue On +
Teaching Us about More Than Just Planets
Imagine you had worked years on a discovery, putting in countless hours, and then just before you were going to make your announcement to the world somebody beat you to it. How… Continue On +
Code Confusion
What often stands in the way of getting paid promptly for the work you do is the correct four-digit CDT code. Many practices struggle with finding the right codes, and sometimes practices… Continue On +
Comparison Shopping
Treatment coordinators know all too well that more patients are comparison shopping when it comes to orthodontic treatment. The challenge is how to address the concerns of a comparison shopper during the… Continue On +
Spring
We are just a few days from the start of spring, a season that transforms the landscape with fragrant enticements, interrupting our busy minds until we take stock in the bigger world. … Continue On +
Fresh Out of Wasted Time
Daylight Savings Time and the start of spring are reminders that we are almost a quarter of the way through the New Year. Precious time keeps ticking, and I guess if we… Continue On +
Eureka Moments
Richard James had a life changing moment in 1943. He worked as a naval engineer, stabilizing the instruments on ships, and one day while making adjustments to some springs he watched one… Continue On +
Sometimes You Need to Be the “Heavy”
Most doctors and teams can easily name the patients who frequently cancel. When you see those names on the schedule you are tempted to call Las Vegas to get the over-under on… Continue On +