Relationship Crisis
Before blaming the economy for any struggles, I encourage dentists and their teams to search for another type of crisis. A relationship crisis. A relationship crisis can hurt a practice in two… Continue On +
Find the Bright Spots
Why are some challenges with teams or businesses so hard to correct? Maybe we fail to spend enough time learning from the bright spots. In 1990, the Save the Children foundation, which… Continue On +
Preparation Prevails
One hundred years ago in 1911 two teams raced to be the first explorers to reach the South Pole. Norwegian Roald Amundsen competed against his British rival, Robert Scott. Not only did… Continue On +
Getting Things Accomplished in a Dental Front Office
Block scheduling is not just an effective way to productively schedule dental patients, it is also a valuable tool for the front office team. Many dental front teams struggle to keep up… Continue On +
How to Handle Negative Online Reviews
What do you do when a dental patient posts a negative online review of your practice? A lot of dentists reach for the panic button just after they hit a punching bag. … Continue On +
Is Dental Treatment Really Needed?
Dentists and clinical teams are empathetic by nature, which explains why they struggle when patients balk at treatment recommendations. Especially when patients express concerns over cost. But what are patients really asking… Continue On +
A Pyramid of Confusion
An unclear idea, no matter how good it is, typically falls flat. Just look at the Food Pyramid. Who can argue with the idea of developing a tool to help people eat… Continue On +
Dental Teams and Problem Solving
How can you and your dental team become better problem solvers? Consider three of the tips offered in the most recent edition of Inc. magazine. Be wary of any problem that has… Continue On +
Fanatical Customer Service
Do you enjoy waiting on hold for customer service? How confident are you about receiving a helpful return call or email after you leave a message? In the book Switch by Chip… Continue On +
What Do You Believe
I recently heard a speaker who challenged his audience to reconsider what they believed. He spoke specifically about interpersonal communication and how we often take sides over what we believe is true. … Continue On +
Attitude for Growth
How do you foster growth within a dental practice when we have a less-than-ideal economy? The catalyst is effective leadership. But what makes a leader effective? Someone once said, “A good leader… Continue On +
The Risk of Inaction
Many times we fail to take action for fear of the risks. What happens if we make the wrong move with our team, if we stumble while implementing something new, or if… Continue On +