Nobody Schedules for Small Decay
Imagine you take your car in for an oil change. Your mechanic, in addition to changing your oil, inspects your engine. When your car is ready, your mechanic explains his findings: “Your… Continue On +
What Popcorn Can Teach Us about Leadership
Researchers at Cornell University wanted to see what would happen if they gave movie-goers a free bucket of popcorn. Now this wasn’t just any type of popcorn; it was engineered to be… Continue On +
The Importance of Failure
Is failure a reason to hang your head or are mistakes a gateway to greater success? Most successful dentists had their share of treatment to re-do early in their career, but every… Continue On +
A Simple Surprise to Increase Treatment Acceptance
Have you ever considered how something as simple as offering your dental patients a beverage in the waiting room or a warm towel to freshen up with after a visit can lead… Continue On +
QuickBooks: Online vs. Desktop – Which is Best for You?
Intuit’s QuickBooks (QB) is the accounting software of choice for many small businesses. I am often asked if it is better to purchase the desktop version or use the online version. Let’s… Continue On +
Don’t Let Unused Benefits Go Down the Drain
Don’t let you dental patients toss their unused benefits down the drain. Now is the time to contact patients with pending dental treatment and encourage them to take advantage of unused insurance… Continue On +
Passion – The Driver of Success
How much does passion—an individual’s drive to succeed—contribute to how far you get in life? If you want to look at how passion drives success in business, consider the story of Jeff… Continue On +
Reducing Dental Appointment Cancellations
Imagine the nice vacations you could take if you could capture just a fraction of the cost of missed dental appointments. The cost is also felt across the ocean. The National Health… Continue On +
Taking the Pulse of Your Dental Practice
Dental practice software is powerful. You can pull hundreds of pages of reports and gather an enormous amount of data. But do you need all that to take the pulse of your… Continue On +
Fraud and Embezzlement – Don’t be a Victim
In the current economy the average American’s income is falling and at the same time credit card debt is on the rise. In this environment employee fraud and embezzlement becomes a very… Continue On +
The Emotionally Intelligent Leader
When Delos “Toby” Cosgrove, a cardiologist, became CEO of the Cleveland Clinic in 2004, he was very confident he could do great things for the institution. Cosgrove first joined the Cleveland Clinic… Continue On +
Sparks of Innovation Fly if Given a Chance
Brainstorming sessions with your dental team can provide sparks of innovation about everything from how to fine-tune the patient experience to how to increase referrals. However, brainstorming in a less-that-supportive environment kills… Continue On +