Trigger a Good Habit
Robert Puller once said, “Good habits, once established are just as hard to break as are bad habits.” A challenge for every leader is how to instill good habits. Peter Gollwitzer, a… Continue On +
Following the Herd
If you are alone in an unfamiliar building and you hear a fire alarm, how will you react? Most of us will move, either to evacuate the building or to find out… Continue On +
Staying on Time
How often are you on-time with your dental patients? Whenever I ask this question to dentists and teams, I typically get three distinct answers. Dentists are usually consumed with the present moment… Continue On +
Leadership as Clear as Low-Fat Milk
One of the most difficult tasks of a leader is providing clear direction. What may seem obvious to us is often confusing to others. So how do you provide clear direction? Consider… Continue On +
Is Your Dental Marketing Working?
Winston Churchill once said, “However beautiful the strategy, you should occasionally look at the results.” This certainly holds true for dental practice marketing. If you are trying to encourage more patients to… Continue On +
What If Insurance Doesn’t Cover It
You finish with your exam and set the patient up to review your findings. You make your recommendations for dental treatment and the patient seems to understand; however as soon as you… Continue On +
From Gum on the Sidewalk to Spontaneous Creativity
A wad of discarded chewing gum may look like trash to us but not to artist Ben Wilson. For the last few years, Wilson has transformed these sticky nuisances into works of… Continue On +
Insurance Tips for PRR’s
For many years, dentists lacked a procedure code for placing something more than a sealant but less than the composite filling that extended into the dentin. That changed in 2011 with the… Continue On +
Leadership Requires Courage
When Katharine Graham became president of the Washington Post in 1963, she was terrified. She assumed the position after her late husband killed himself, and most people thought she would sell the… Continue On +
Nobody Schedules for Small Decay
Imagine you take your car in for an oil change. Your mechanic, in addition to changing your oil, inspects your engine. When your car is ready, your mechanic explains his findings: “Your… Continue On +
What Popcorn Can Teach Us about Leadership
Researchers at Cornell University wanted to see what would happen if they gave movie-goers a free bucket of popcorn. Now this wasn’t just any type of popcorn; it was engineered to be… Continue On +
The Importance of Failure
Is failure a reason to hang your head or are mistakes a gateway to greater success? Most successful dentists had their share of treatment to re-do early in their career, but every… Continue On +