How Does Your Team Want to Receive Feedback
Someone once posted the following, “What is the shortest word in the English language that contains the letters: abcdef? The answer is feedback. Don’t forget that feedback is one of the essential… Continue On +
When Values Become Roadblocks
Have you ever considered if the values you instill in your team ever create roadblocks? For example, at the now-defunct and infamous WorldCom, management instilled the value of optimism at all times. … Continue On +
Don’t Hide Your Value
Someone once said, “It’s not enough to give the customer excellent service. You must subtly make him aware of the great service he is getting.” How effective are you at making your… Continue On +
Dealing With the Rising Cost of Health Care
As we continue to see the cost of health care increase and outpace inflation, it is important for employers to make sure they have a health plan that is best for them. … Continue On +
When We Are Pushed to Our Limits
Have you ever wondered what you are capable of doing if you were really pushed to your limits? Teenager Tony Cavallo may not be alive today if his mom had not tapped… Continue On +
The Mental Stretch of Innovation
You never know when a different way of looking at things may turn into a key innovation. Consider the findings of Virginia Apgar, anesthesiology professor at Columbia Medical School. In 1952, Virginia… Continue On +
Waiving Dental Deductibles and Co-payments
It is common for dentists, who want to help certain patients, to provide dental treatment for just what the insurance pays. No co-payment or deductible is collected. It is also common for… Continue On +
Forgiveness
What is forgiveness? Look no further than a bumper sticker to find a fitting definition. “Forgiveness is giving up all hope for a better past.” Imagine how much time we would save… Continue On +
Innovation is the Catalyst for Solving Big Issues
Big problems often call for innovative ideas. This is especially true when your task is to fight malnutrition. Howarth Bouis, an economist at the International Food Policy Research Institute, was determined to… Continue On +
Strategic Hiring
When you need to fill a position on your team, do you hire people who share your personality? The common tendency is for a dentist and/or the team member in charge of… Continue On +
How to Handle a Clash of New Patient Expectations
One of the worst-case scenarios for a dentist is to find significant decay on a new patient who expects everything is fine. How do you break the bad news without making the… Continue On +
Have Your Eyes Open for Talent
When is a good time to start recruiting for the next opening in your practice? It might surprise you to learn that right now is the ideal time, even if your current… Continue On +