Benchmark for Success: New Patient Calls
Rainfall, football, presidential campaigns…there are statistics for everything and benchmarks that can be used to measure many different successes and failures. Dentistry is no different. Whether you are trying to grow your… Continue On +
Billing for “Difficult” Dental Cleanings
One of the most common challenges with past-due dental patients is the expectation that everything can be accomplished with one visit. Necessary x-rays, the exam, and the cleaning all in one hour… Continue On +
Hire Team Members Who Are Coachable
When a problematic employee is not working out in a dental practice, one of the biggest reasons is the person is not coachable. Yet trying to determine if a potential new hire… Continue On +
Do Not Start a Budget
Instead of starting a budget, you should start a money management system. Seriously. The word budget sounds like a bad word. It makes people think of restriction, constraints, and rules. A money… Continue On +
Tax Overhaul Likely Coming Soon
Now that the election is behind us, hopefully Congress and the White House will get together and reform what has become an ever expanding and complicated Internal Revenue Code. We have been… Continue On +
Sharing When It Matters Most
During the past week it has been disheartening, to say the least, to watch and read the reports of the devastation inflicted on the east coast by hurricane Sandy. Although, there have… Continue On +
Empower Your Team to Go Beyond Job Descriptions
We all lose when teams are not empowered to respond to relevant situations that go beyond their job description. An extreme example of this is the hierarchy of the London Underground: the… Continue On +
Documenting Employee Issues
Let’s assume you’re having some challenges with a problematic employee, and you’ve scheduled time to discuss the issues. You know you need to document the meeting, but what does that really mean. … Continue On +
Unclaimed Property
You have heard the phrase “you snooze, you lose”, well apparently it is not true with the Department of State Lands. If a patient over-pays their account they will have a credit… Continue On +
What is Your Frustration Really Telling You?
The motivational speaker Tony Robbins once said, “I’ve come to believe that all my past failure and frustration were actually laying the foundation for the understandings that have created the new level… Continue On +
Choose Understandable Language When Talking with Dental Patients
One of the challenges consistently faced by dentists and teams is trying to guide patients to do what’s best for them. And one of the reasons this is such a challenge is… Continue On +
Don’t Mess with Isaac Newton
Sometimes we all get stumped. Even the great scientist Isaac Newton once met an opponent that almost bested him. In 1695, it was discovered that a massive amount of phony currency was… Continue On +