Empower Your Team to Go Beyond Job Descriptions
We all lose when teams are not empowered to respond to relevant situations that go beyond their job description. An extreme example of this is the hierarchy of the London Underground: the… Continue On +
Documenting Employee Issues
Let’s assume you’re having some challenges with a problematic employee, and you’ve scheduled time to discuss the issues. You know you need to document the meeting, but what does that really mean. … Continue On +
Unclaimed Property
You have heard the phrase “you snooze, you lose”, well apparently it is not true with the Department of State Lands. If a patient over-pays their account they will have a credit… Continue On +
What is Your Frustration Really Telling You?
The motivational speaker Tony Robbins once said, “I’ve come to believe that all my past failure and frustration were actually laying the foundation for the understandings that have created the new level… Continue On +
Choose Understandable Language When Talking with Dental Patients
One of the challenges consistently faced by dentists and teams is trying to guide patients to do what’s best for them. And one of the reasons this is such a challenge is… Continue On +
Don’t Mess with Isaac Newton
Sometimes we all get stumped. Even the great scientist Isaac Newton once met an opponent that almost bested him. In 1695, it was discovered that a massive amount of phony currency was… Continue On +
Your Balance Sheet and You
Did you know you have a balance sheet? If you are a small business owner, then you do have a balance sheet. What is a balance sheet? Most dentists don’t pay much… Continue On +
Identity Theft and Your Taxes
We are seeing a lot more instances of refunds being put “on-hold” until the government can figure out possible Identity Theft issues. This can become very frustrating for our clients. Not surprising… Continue On +
Don’t Mistake Longevity for Loyalty
Just because someone has been part of your dental team for years, doesn’t necessarily mean that person is a pillar of your practice. Too many times when initially assessing their teams, dentists… Continue On +
Take Time to Ask Why
When you reach your performance goals for a particular month, do you simply check it off your list or do you take the time to ask why? You and your team spend… Continue On +
Standing the Test of Time
The work you do as a dentist may end up having a much longer life than you originally intended. The scientific journal PLOS One recently published an article which claims to have… Continue On +
Your Cash World, Our Tax World
For some doctors it feels like they are on a different planet as their accountant and advisor. One of the reasons for this feeling is because the business owner lives in the… Continue On +