The Profile of Dental Practice Embezzlers – Part I
How can you tell that one of your dental team members is an embezzler? Does the embezzler show up wearing a black hat like an outlaw in an old Western? Will you… Continue On +
Incentivize your Team: Bonus (Part I of II)
In today’s environment we are seeing more doctors looking at some sort of incentive based compensation system for their dental practice team members. We are often asked what the incentive based compensation… Continue On +
Turn Dental Emergencies into Opportunities
Emergency appointments are not typically viewed as practice building opportunities by most dentists and teams. Instead, emergencies often cause the practice to run behind and pull attention away from scheduled patients. But… Continue On +
4 Ways to Improve Past Due Accounts Receivable
The amount your dental practice has in past due accounts receivable can quickly escalate without proper systems in place. It’s not uncommon for busy teams to focus on just getting the billing… Continue On +
Dental Patient Communication Made Simple
Over two hundred years ago the English chemist, Joseph Priestly, said, “The more elaborate our means of communication, the less we communicate.” I can’t imagine what Priestly would think today. When research… Continue On +
Increase Treatment Acceptance with Plain English
Confused dental patients rarely schedule; unfortunately patients rarely tell you when they are confused. Therefore, if you want to increase treatment acceptance in your practice, make sure patients clearly understand what you… Continue On +
To Lease Or Not To Lease
To lease or not to lease…that is the question (when shopping for a new practice automobile). We are just about into summer which means that car dealers will be on the hunt… Continue On +
Common Handbook Policies Under Attack From NLRB
In light of recent National Labor Relations Board (NLRB) scrutiny, certain long standing policies in employee handbooks will need to be altered or removed completely. The primary risk with having some of… Continue On +
Your Dental Team Is Motivated By More Than Compensation
If compensation was all that mattered to your dental team, then highly compensated teams would have few if any challenges. However, that is not the case. Whether your dental practice is big… Continue On +
Your Dental Team’s Attitude for Growth
How do you foster growth within a dental practice when we have a less-than-ideal economy? The catalyst is effective leadership. But what makes a leader effective? Someone once said, “A good leader… Continue On +
Is Your Dental Marketing Working?
Winston Churchill once said, “However beautiful the strategy, you should occasionally look at the results.” This certainly holds true for dental practice marketing. If you are trying to encourage more patients to… Continue On +
Handling Employee Termination Meetings
For employers, the only thing harder than deciding to terminate an employee is breaking the bad news. Studies show that firing an employee is one of the most difficult tasks a manager… Continue On +