Addressing Conflict with Questions
When you encounter conflict, your first instinct may be to counter what the other person is saying. Or, maybe you like to immediately offer suggestions for how to resolve each point. While… Continue On +
Placing Value on Pain Relief
Do you think a dental patient is happy when you relieve that person’s pain or alleviate some type of discomfort? Of course your patient is happy. Why then do so many dentists… Continue On +
Oregon Mandatory Sick Leave Policy
A bill that awaits the Governor’s signature will mandate that Oregon employers provide sick time to all employees. The bill is expected to go into effect on January 1, 2016. What does… Continue On +
Emergency Exams Should Not Create Emergencies
Emergency exams are part of dentistry. Patients have a tooth ache or a crown comes loose and they need to see you. And dentists and teams love to help. But how many… Continue On +
Parents Can Get Credit For Sending Their Kids To Day Camp
With summer just around the corner, there is a tax break that working parents should know about. Many working parents must arrange for care of their children under 13 years of age… Continue On +
Marketing Never Stops In Your Dental Practice
Even though you may not think of it this way, every part of the dental patient experience offers you an opportunity to market your practice. This does not mean you are asking… Continue On +
Standing Behind Your Financial Estimates for Patients
Why is it that some patient care coordinators can step dental patients through complex financial estimates while others struggle to outline the costs of a single filling? Sometimes it’s because the struggling… Continue On +
Are You Accidentally Turning New Dental Patients Away?
How many new dental patients do you turn away each month? Almost every dental team would say that new patients are never turned away, especially given how hard most practices work at… Continue On +
Making the Most of CAD/CAM Technology
If Santa brought your dental practice a CEREC or an ED4, it’s important to keep several things in mind. Your front office team will most likely have questions about how to bill… Continue On +
Setting Your ODS Fees
If you want to maximize the increase of your ODS fees to keep your dental practice healthy, make sure you have the right strategy from the start. Your first fee submission to… Continue On +
Staying on Time
How often are you on-time with your dental patients? Whenever I ask this question to dentists and teams, I typically get three distinct answers. Dentists are usually consumed with the present moment… Continue On +
Put Patients Back in the Patient Experience
What is sometimes lost in the new patient experience is, oddly enough, the new patient. The same issues can plague recall visits as well, making some patients resistant to returning to your… Continue On +