Choose Understandable Language When Talking with Dental Patients
One of the challenges consistently faced by dentists and teams is trying to guide patients to do what’s best for them. And one of the reasons this is such a challenge is… Continue On +
Update on Medicare Part D Enrollment for Dentists
The Centers for Medicare and Medicaid Services (CMS) has once again delayed the implementation of ruling CMS-1459-F that calls for all providers (including dentists) who write prescriptions for Medicare beneficiaries to be… Continue On +
When to Pay for Classes or Meetings
When do you have to pay for staff members to attend continuing education or meetings? Here are important points to remember. First, when the continuing education (CE) or meeting is mandatory, you… Continue On +
FLSA New Overtime Rule – Effective December 1, 2016
On May 18, 2016 the Department of Labor released the final overtime rule that will take effect on December 1, 2016. These changes will affect all employees currently classified as exempt. Employees… Continue On +
Increase Treatment Acceptance with Plain English
Confused dental patients rarely schedule; unfortunately patients rarely tell you when they are confused. Therefore, if you want to increase treatment acceptance in your practice, make sure patients clearly understand what you… Continue On +
How to Frame Change
Rick Goodwin once said the following about change: “One reason people resist change is because they focus on what they have to give up, instead of what they have to gain.” How… Continue On +
Reducing Staff Costs
Not only is it challenging to recruit and retain a great dental team, but it is also challenging to keep staff costs under control. Your greatest asset, your team, is also your… Continue On +
Motivate by Paying Attention to the Positive
If you want to motivate your team and create an environment in your practice where you retain great employees, make sure you pay attention. Every time you see dental patients, your team… Continue On +
Billing for “Difficult” Dental Cleanings
One of the most common challenges with past-due dental patients is the expectation that everything can be accomplished with one visit. Necessary x-rays, the exam, and the cleaning all in one hour… Continue On +
When Is It Time to Sell Your Dental Practice
When is it time to say when and sell your dental practice? Dentists typically reach this point when they are ready to close the chapter on their dental careers and transition to… Continue On +
Coaching a Struggling Dental Team Member
How do you effectively coach someone who is making mistakes? Consider when a dental procedure that is running behind, where everything is going wrong, and a new, struggling assistant misplaces yet another… Continue On +
Dental Patient Surveys
How valuable are patient surveys? Some dentists may think along the lines of David Letterman, who once said, “USA Today has come out with a new survey – apparently three out of… Continue On +