How to Frame Change
Rick Goodwin once said the following about change: “One reason people resist change is because they focus on what they have to give up, instead of what they have to gain.” How… Continue On +
Reducing Staff Costs
Not only is it challenging to recruit and retain a great dental team, but it is also challenging to keep staff costs under control. Your greatest asset, your team, is also your… Continue On +
Motivate by Paying Attention to the Positive
If you want to motivate your team and create an environment in your practice where you retain great employees, make sure you pay attention. Every time you see dental patients, your team… Continue On +
Billing for “Difficult” Dental Cleanings
One of the most common challenges with past-due dental patients is the expectation that everything can be accomplished with one visit. Necessary x-rays, the exam, and the cleaning all in one hour… Continue On +
When Is It Time to Sell Your Dental Practice
When is it time to say when and sell your dental practice? Dentists typically reach this point when they are ready to close the chapter on their dental careers and transition to… Continue On +
Coaching a Struggling Dental Team Member
How do you effectively coach someone who is making mistakes? Consider when a dental procedure that is running behind, where everything is going wrong, and a new, struggling assistant misplaces yet another… Continue On +
Dental Patient Surveys
How valuable are patient surveys? Some dentists may think along the lines of David Letterman, who once said, “USA Today has come out with a new survey – apparently three out of… Continue On +
Proactive Steps for Insurance Audits
No one welcomes an insurance audit. But the time to prepare for one is now, long before you receive notification from an insurance company. Remember that an audit is an attempt to… Continue On +
Oregon and Portland Ban the Box Laws
In case you missed it, the Oregon Legislature passed a Ban the Box Law that went into effect January 1, 2016. The law prohibits Oregon employers from asking job applicants about criminal… Continue On +
New Dental Patients – Balancing Convenience and Thoroughness
A common challenge with new dental patients is balancing their need for convenience with your need to do a thorough job. When an established patient comes in for a regular visit, you… Continue On +
Coordination of Dental Benefits
One of the most difficult things to maneuver is coordinating benefits between two insurance companies. The most common questions involve what you can bill the insurance companies and the patients. Here are… Continue On +
Compensation Means More Than Just a Paycheck
If you ask team members what they are paid, they will typically tell you what they are paid per hour; however most dental practices provide benefits in addition to an hourly wage.… Continue On +