Proactively Coach the Small Stuff
One of the most challenging situations for a dentist is how to respond when the team starts overlooking the small stuff. When the health history is not reviewed chair-side or charges for… Continue On +
Are You Really Welcoming New Patients?
Are you really welcoming new patients to your dental practice, or are you inadvertently turning them away? We are yet to see a sign proclaiming, “We have shut our door on new… Continue On +
The Hygiene Team’s Role with an Effective Recall System
What role does your hygiene team play in implementing an effective recall system? This is a common question in dental practices. While the front team typically handles the recall program, the involvement… Continue On +
Convey “Why” Patients Need to Schedule
Why does your dental patient need a crown? Why are you recommending a graft or an implant or a bruxism device? While you may communicate the need for each procedure in clinically… Continue On +
Interview Questions to Avoid
While it’s important to ask effective interview questions to help find the right fit for your practice, it’s equally critical to avoid venturing into restricted areas of inquiry. Knowing what not to… Continue On +
Qualifying Language Undermines Treatment Acceptance
What you say matters, especially if you are talking to dental patients. If you want to understand how qualifying language can undermine your diagnosis and call to action, consider the following two examples.… Continue On +
Consider the Opposite Perspective When Making Decisions
One of the wisest management moves you can make in your dental practice is to consider the opposite perspective when making decisions, especially when you feel absolutely sure about your ideas. This… Continue On +
Opportunities with Emergencies
Thomas Edison once said, “Opportunity is missed by most people because it is dressed in overalls and looks like work.” One of the biggest practice building opportunities missed by dentists and teams… Continue On +
Converting Inquiries into New Dental Patients
Since you put so much effort into getting new patients to call your dental practice, it’s imperative that you convert those inquires into scheduled appointments. This is unfortunately one of the most… Continue On +
Important Questions for Performance Reviews
One of the most common questions dentists have about performance reviews (after covering wage-related questions) involves what to cover during the meeting. Performance reviews are ideal opportunities to learn more about your… Continue On +
Method of Payment for Dental Accounts Receivable
One of the best ways to manage accounts receivable is to make sure you collect as much as possible at the time of dental service. This sounds like common sense advice. What… Continue On +
Working Recall is the Foundation of a Strong Dental Practice
Why is working hygiene recall so important when you are busy? It may feel more appropriate to put your attention to day-to-day tasks, especially if you are working hard to keep up. … Continue On +