3 Ways to Enhance Your Leadership
If you want to add some polish to your leadership skills as you start a new year, consider the following three tips. First, challenge yourself and/or your dental team to do what’s… Continue On +
Innovation Requires Learning from Failure
Woody Allen once said, “If you’re not failing every now and again, it’s a sign you’re not doing anything very innovative.” And you don’t have to tell that to neuroscientist Reggie Edgerton,… Continue On +
The PPO Dilemma
A common challenge faced by dental practices over the last few years is how to attract more new patients. A dentist and team may be doing everything right to attract new patients… Continue On +
Benchmark for Success: New Patient Calls
Rainfall, football, presidential campaigns…there are statistics for everything and benchmarks that can be used to measure many different successes and failures. Dentistry is no different. Whether you are trying to grow your… Continue On +
Sharing When It Matters Most
During the past week it has been disheartening, to say the least, to watch and read the reports of the devastation inflicted on the east coast by hurricane Sandy. Although, there have… Continue On +
Empower Your Team to Go Beyond Job Descriptions
We all lose when teams are not empowered to respond to relevant situations that go beyond their job description. An extreme example of this is the hierarchy of the London Underground: the… Continue On +
Documenting Employee Issues
Let’s assume you’re having some challenges with a problematic employee, and you’ve scheduled time to discuss the issues. You know you need to document the meeting, but what does that really mean. … Continue On +
Unclaimed Property
You have heard the phrase “you snooze, you lose”, well apparently it is not true with the Department of State Lands. If a patient over-pays their account they will have a credit… Continue On +
What is Your Frustration Really Telling You?
The motivational speaker Tony Robbins once said, “I’ve come to believe that all my past failure and frustration were actually laying the foundation for the understandings that have created the new level… Continue On +
Your Balance Sheet and You
Did you know you have a balance sheet? If you are a small business owner, then you do have a balance sheet. What is a balance sheet? Most dentists don’t pay much… Continue On +
Take Time to Ask Why
When you reach your performance goals for a particular month, do you simply check it off your list or do you take the time to ask why? You and your team spend… Continue On +
Should You Buy the Accounts Receivable
A common question that dentists ask, before purchasing a practice, is if they would benefit from purchasing the accounts receivable. The answer will sound like it’s coming from a lawyer. It depends.… Continue On +