How to Handle Negative Online Reviews
What do you do when a dental patient posts a negative online review of your practice? A lot of dentists reach for the panic button just after they hit a punching bag. … Continue On +
Dental Teams and Problem Solving
How can you and your dental team become better problem solvers? Consider three of the tips offered in the most recent edition of Inc. magazine. Be wary of any problem that has… Continue On +
Scheduling Your Ideal Day
Have you ever had one of those days where you sprint from operatory to operatory, barely having five minutes for lunch, running late the entire day, and when you finally finish you… Continue On +
Back from the Dead to Win the Gold
Have you ever felt yourself struggling to bounce back from a disappointment? When you consider the feat of Betty Robinson, whose story appeared in the most recent issue of Mental Floss magazine,… Continue On +
Communication Made Simple
Over two hundred years ago the English chemist, Joseph Priestly, said, “The more elaborate our means of communication, the less we communicate.” I can’t imagine what Priestly would think today. When research… Continue On +
Shrink the Change and Grow Your Dental Practice
Someone once said, “Every time I find the meaning of life, they change it.” This feeling of constant change, which can feel overwhelming, is one of the main points of resistance when… Continue On +
Creating Your Mental Postcard
Have you ever wondered why we sometimes get stuck and can’t seem to reach a goal? My observation is most of the time we fail to create a mental postcard. Chip and… Continue On +
Dental Marketing – The First Question
Wouldn’t it be nice if by simply opening your door wider you attracted more new patients? Unfortunately, people are not gathering outside your door like they do a donut shop, eager for… Continue On +
Utilizing Effective Patient Surveys
Patient surveys can provide valuable feedback regarding how to take your practice to the next level assuming you ask the right questions. Consider this quote from Francois de La Rochefoucauld: “Few people… Continue On +
Why is there a Refund?
Before you sign your name to a refund check, either to a patient or an insurance company, make sure the situation really calls for a refund. Even experienced team members incorrectly post… Continue On +
Comparison Shopping
Treatment coordinators know all too well that more patients are comparison shopping when it comes to orthodontic treatment. The challenge is how to address the concerns of a comparison shopper during the… Continue On +
The Standard is the Standard
You can learn a lot about a coach when he / she walks off the field after a heartbreaking loss. I have great admiration for Mike Tomlin, head coach of the Pittsburgh… Continue On +