What Do Your Patients Want from Your Dental Practice
Recent research by The Rain Group, which is profiled in an article in Inc. magazine, offers some interesting insights into what drives customer behavior. Applying this information to your dental practice will… Continue On +
Key Ways to Motivate Your Dental Team
Since it is easy for dentists and their teams to get caught up in the day-to-day flow of patients, it’s easy to lose focus on the bigger goals of the practice. How… Continue On +
New HIPAA Provisions for Patient Rights
Do not be surprised if a patient asks you to not bill their insurance company for a specific service. It may sound like an odd request, maybe even something that is prohibited… Continue On +
Top Ten Myths About Introverts – Part I
I think most people believe they have a good understanding of what it means to be an introvert. In this two part series, we will uncover some of the myths about introverts. … Continue On +
Document, Document, Document!
On one hand electronic claim disbursements are a very good thing. Dental practices get paid much faster. On the other hand the quick turnaround can make you think the insurance claim was… Continue On +
The Power of Small Innovations
Small innovations are sometimes the most important. Just ask Jeffrey Karp, a researcher and professor at the Harvard Medical School. Karp and his team are working on an innovative means to make… Continue On +
Curbing Cancellations
One of the most frustrating things for a dental front office team is to build a productive schedule only to see it fall apart from cancellation after cancellation. At times this may… Continue On +
Make Integrity Contagious
Why is it that people act differently in a group than they would individually? Why would organizations put such little value in customer service, honesty, or the public good while doing everything… Continue On +
More Than Just Coins in a Jar
How many years of your life have felt like “just another year?” I contemplated this at a recent meeting of Toastmasters—a public speaking organization—where we were challenged to pick a coin from… Continue On +
The Importance of Diverse Training
Having a diverse background can sometimes elevate our creativity. Consider the case of Joe Davis, who has merged the fields of art and science to the benefit of MIT and Harvard Medical… Continue On +
Bet on your Staff
After you expend the time and resources to hire someone, how do develop your new team member to ensure she/he meets your expectations? Just because a new hire has experience doesn’t mean… Continue On +
Required Sick Leave in Portland
It is time to review your sick leave and time off policies if your business is in the City of Portland. The Portland City Council voted unanimously on March 13, 2013 to… Continue On +