Curbing Cancellations
One of the most frustrating things for a dental front office team is to build a productive schedule only to see it fall apart from cancellation after cancellation. At times this may… Continue On +
Make Integrity Contagious
Why is it that people act differently in a group than they would individually? Why would organizations put such little value in customer service, honesty, or the public good while doing everything… Continue On +
More Than Just Coins in a Jar
How many years of your life have felt like “just another year?” I contemplated this at a recent meeting of Toastmasters—a public speaking organization—where we were challenged to pick a coin from… Continue On +
The Importance of Diverse Training
Having a diverse background can sometimes elevate our creativity. Consider the case of Joe Davis, who has merged the fields of art and science to the benefit of MIT and Harvard Medical… Continue On +
Bet on your Staff
After you expend the time and resources to hire someone, how do develop your new team member to ensure she/he meets your expectations? Just because a new hire has experience doesn’t mean… Continue On +
Required Sick Leave in Portland
It is time to review your sick leave and time off policies if your business is in the City of Portland. The Portland City Council voted unanimously on March 13, 2013 to… Continue On +
The Value of Outside Thinking
Alpheus Bingham was a vice president at Eli Lilly when he noticed enormous sums of money were spent trying to solve various technical issues surrounding drug development. After many expensive failures, Bingham… Continue On +
Sound Business Practices from a Pawn Shop
If you want to understand what it takes to create a successful business look no further than Rick Harrison, owner of the Gold & Silver Pawn Shop in Las Vegas and star… Continue On +
Motivation: It’s Not All About the Money
Often when companies ask the question “what motivates you?”, one of the most common responses received would be “public recognition”. Many times this is listed above compensation and time off in the… Continue On +
Protection for the Business Owner
If you are an employer, then one of the risks inherent to you is the risk of a claim or lawsuit brought by one of your employees. All it takes is for… Continue On +
Make Peace with Your Inner Nag
If you want to get something accomplished, don’t just focus on your goals. Start with your inner nag: that voice that regularly reminds you about the follow up you need to write… Continue On +
Do You Really Want Team Members Who Multi-Task?
It’s common for dental practices to seek front office teams who can multi-task. But what does that really mean, and is multi-tasking a strength? The columnist Marilyn vos Savant once said, “Multi-tasking… Continue On +