How to Handle Negative Online Reviews
What do you do when a dental patient posts a negative online review of your practice? A lot of dentists reach for the panic button just after they hit a punching bag.… Continue On +
Is Dental Treatment Really Needed?
Dentists and clinical teams are empathetic by nature, which explains why they struggle when patients balk at treatment recommendations. Especially when patients express concerns over cost. But what are patients really asking… Continue On +
Attitude for Growth
How do you foster growth within a dental practice when we have a less-than-ideal economy? The catalyst is effective leadership. But what makes a leader effective? Someone once said, “A good leader… Continue On +
3 Stats to Monitor with New Dental Patients
Most dental practices spend time and resources trying to attract new patients to the practice. Dentists and teams also work hard to ensure the patient experience is as positive as possible. This… Continue On +
Communication Made Simple
Over two hundred years ago the English chemist, Joseph Priestly, said, “The more elaborate our means of communication, the less we communicate.” I can’t imagine what Priestly would think today. When research… Continue On +
The Identity of Dental Staff Turnover
Few things are more frustrating to dentists than to experience the conflicts and stress that ultimately result in staff turnover. Many dentists go through periods where they constantly go through staff, and… Continue On +
Three Important Agenda Points for Great Team Meetings
One purpose of regular team meetings is to collectively discuss what is affecting the performance of the dental practice. This means going deeper than just production and collection numbers to understand important… Continue On +
Scheduling Your Ideal Day
Have you ever had one of those days where you sprint from operatory to operatory, barely having five minutes for lunch, running late the entire day, and when you finally finish you… Continue On +
Motivating Insurance-Driven Patients
When dental patients tell you they will only do what insurance covers, it is not a reason to acquiesce. Instead, it’s a wakeup call for you and your team regarding how you… Continue On +
Shrink the Change and Grow Your Dental Practice
Someone once said, “Every time I find the meaning of life, they change it.” This feeling of constant change, which can feel overwhelming, is one of the main points of resistance when… Continue On +
Where are the New Patients?
If your new patient flow has yet to return to pre-recession levels, you are not alone. Most of the dental practice management clients we have are still experiencing less than robust new… Continue On +
What Are You Really Saying To Dental Patients?
If you want to create stronger connections with your patients and have more people accept your recommendations for dental treatment, consider becoming fluent in body language. Most of our communication occurs non-verbally. … Continue On +