Improving Hygiene Production
Long term patient relationships are built in the hygiene chair, which is why your hygiene team is so important for dental practice growth. Your hygiene team also contributes significantly to practice production—really… Continue On +
New Overtime Rule Blocked
The new overtime rule which would have raised the Fair Labor Standards Act’s salary threshold was set to go into effect Thursday, December 1, 2016. A federal judge in Texas issued an… Continue On +
Habits That Threaten Your Identity
They’re just old habits. You likely to do them without even thinking. But these habits could be making you vulnerable to hacks, scams, ID theft and Internet phishing schemes out to separate… Continue On +
Oregon’s Minimum Wage Law
Oregon’s new minimum wage law went into effect on July 1, 2016. The new law established a series of rate increases beginning on July 1, 2016 through July 1, 2022. For July… Continue On +
How to Tell Patients You Dropped Their PPO
Let’s say you’ve done the appropriate analysis and you and your advisors have determined it’s best for the dental practice to drop a PPO plan. What do you tell your patients? If… Continue On +
Proactive Steps for Insurance Audits
No one welcomes an insurance audit. But the time to prepare for one is now, long before you receive notification from an insurance company. Remember that an audit is an attempt to… Continue On +
Make Your Vision Your Action
Malcolm Gladwell once said, “The visionary starts with a clean sheet of paper, and re-imagines the world.” If you were going to start with a clean sheet of paper, how would you… Continue On +
Are Cancellation Fees Effective?
Many dental practices attempt to curb cancellations by charging a fee. But is this effective? Cancellation fees, coupled with appropriate phraseology, work well as a deterrent against patients who call to cancel… Continue On +
Curbing Last-Minute Cancellations
Few things are more irritating to a dentist and team than patients who cancel at the last-minute, leaving big gaps in the schedule. And it’s normal for dentists and teams to want… Continue On +
Freedom to Fail for Dental Teams
When you consider what goes into the development of your dental team, you may think of classes they attend, newsletters they read, and staff meetings they go to each month. Each of… Continue On +
Getting the Most Out of Feedback
Management guru Ken Blanchard once said, “Feedback is the breakfast of champions.” But what if the feedback is tough to swallow? Inc. magazine has an excellent article about how to handle tough… Continue On +
Speaking the Patient’s Language
Imagine if an exterminator informed you, after inspecting your house, that you had isopterans. What would you ask next? Let’s assume the exterminator noticed a puzzled look on your face, so he… Continue On +