Resilience Defines Who We Are
How do you manage adversity? Admiral Jim Stockdale, a prisoner of war tortured by the Vietcong for eight years, was interviewed in the book Good to Great. The author, Jim Collin, asked… Continue On +
Off-The-Wall Interview Questions Get Results
According to a recent article in CNN Money, hiring managers are getting quite creative with the questions they ask applicants, and dentists can apply these same techniques when hiring for their team.… Continue On +
The Importance of Reconciling Your Accounts Receivable
As a client of Fluence, you are likely aware that we tie down your accounts receivable (AR). What does this mean and why do we do it? During the reconciling or “tying… Continue On +
Team Approach to Scheduling
Who is responsible for filling openings in your schedule? Many dental teams respond by motioning toward a stressed-out member of the front office team who has regular nightmares about cancellations. But if… Continue On +
Simple Tips for Coding Dental Exams Correctly
One of the most common questions dental teams ask is how to use the D0180 code for comprehensive periodontal evaluations. Some practices have used this code incorrectly when a hygienist does full… Continue On +
Relationship Crisis
Before blaming the economy for any struggles, I encourage dentists and their teams to search for another type of crisis. A relationship crisis. A relationship crisis can hurt a practice in two… Continue On +
Getting Things Accomplished in a Dental Front Office
Block scheduling is not just an effective way to productively schedule dental patients, it is also a valuable tool for the front office team. Many dental front teams struggle to keep up… Continue On +
How to Handle Negative Online Reviews
What do you do when a dental patient posts a negative online review of your practice? A lot of dentists reach for the panic button just after they hit a punching bag. … Continue On +
Dental Teams and Problem Solving
How can you and your dental team become better problem solvers? Consider three of the tips offered in the most recent edition of Inc. magazine. Be wary of any problem that has… Continue On +
Fanatical Customer Service
Do you enjoy waiting on hold for customer service? How confident are you about receiving a helpful return call or email after you leave a message? In the book Switch by Chip… Continue On +
Attitude for Growth
How do you foster growth within a dental practice when we have a less-than-ideal economy? The catalyst is effective leadership. But what makes a leader effective? Someone once said, “A good leader… Continue On +
The Identity of Dental Staff Turnover
Few things are more frustrating to dentists than to experience the conflicts and stress that ultimately result in staff turnover. Many dentists go through periods where they constantly go through staff, and… Continue On +