A Simple Surprise to Increase Treatment Acceptance
Have you ever considered how something as simple as offering your dental patients a beverage in the waiting room or a warm towel to freshen up with after a visit can lead… Continue On +
QuickBooks: Online vs. Desktop – Which is Best for You?
Intuit’s QuickBooks (QB) is the accounting software of choice for many small businesses. I am often asked if it is better to purchase the desktop version or use the online version. Let’s… Continue On +
Reducing Dental Appointment Cancellations
Imagine the nice vacations you could take if you could capture just a fraction of the cost of missed dental appointments. The cost is also felt across the ocean. The National Health… Continue On +
Taking the Pulse of Your Dental Practice
Dental practice software is powerful. You can pull hundreds of pages of reports and gather an enormous amount of data. But do you need all that to take the pulse of your… Continue On +
Fraud and Embezzlement – Don’t be a Victim
In the current economy the average American’s income is falling and at the same time credit card debt is on the rise. In this environment employee fraud and embezzlement becomes a very… Continue On +
Sparks of Innovation Fly if Given a Chance
Brainstorming sessions with your dental team can provide sparks of innovation about everything from how to fine-tune the patient experience to how to increase referrals. However, brainstorming in a less-that-supportive environment kills… Continue On +
Resilience Defines Who We Are
How do you manage adversity? Admiral Jim Stockdale, a prisoner of war tortured by the Vietcong for eight years, was interviewed in the book Good to Great. The author, Jim Collin, asked… Continue On +
Off-The-Wall Interview Questions Get Results
According to a recent article in CNN Money, hiring managers are getting quite creative with the questions they ask applicants, and dentists can apply these same techniques when hiring for their team.… Continue On +
The Importance of Reconciling Your Accounts Receivable
As a client of Fluence, you are likely aware that we tie down your accounts receivable (AR). What does this mean and why do we do it? During the reconciling or “tying… Continue On +
Team Approach to Scheduling
Who is responsible for filling openings in your schedule? Many dental teams respond by motioning toward a stressed-out member of the front office team who has regular nightmares about cancellations. But if… Continue On +
Simple Tips for Coding Dental Exams Correctly
One of the most common questions dental teams ask is how to use the D0180 code for comprehensive periodontal evaluations. Some practices have used this code incorrectly when a hygienist does full… Continue On +
Relationship Crisis
Before blaming the economy for any struggles, I encourage dentists and their teams to search for another type of crisis. A relationship crisis. A relationship crisis can hurt a practice in two… Continue On +