Whithout Trust You Do Not Have Teamwork
One of the main reasons for team conflict is the lack of trust. If you ask your team members if they trust each other, many will initially say “yes.” But when you… Continue On +
You Speak English and Body Language
When people work on improving communication skills, they naturally focus on what they are trying to say. What’s even more important, thought, is how you say it. The entertainer Mae West once… Continue On +
Are Cancellation Fees Effective?
Many dental practices attempt to curb cancellations by charging a fee. But is this effective? Cancellation fees, coupled with appropriate phraseology, work well as a deterrent against patients who call to cancel… Continue On +
Growth Starts with Patient Comfort
Dentists understandably wonder how to grow their practice. Should they focus on direct mail or a better website or a new banner out front? How about starting with patient comfort. Ivan Misner,… Continue On +
Stay Out of Trouble with Discounts and Credits
One of the fundamental concepts about dental insurance billing is often missed by practices, and even though the oversights are typically innocent in nature, the consequences can be significant. The fundamental concept… Continue On +
The Sweet Sound of Our Own Name
Dale Carnegie once said, “When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.” As you consider how to make stronger connections with those creatures… Continue On +
3 Traits of Successful Leadership
During a recent meeting with a dentist, we reviewed notable improvements in a variety of practice performance measures, and we discussed how his financials looked so much healthier than the year before. … Continue On +
Why Paying for a Bookkeeper Will Help Generate Wealth
When it comes to preparing the bookkeeping for your business it can often be a hard decision to either prepare it yourself, or to pay a bookkeeper to prepare it for you. … Continue On +
Inspiration from Inside of a Garage
How determined are you in the face of setbacks? Microbiologist Eri Gentry grew weary of the red tape surrounding cancer research and treatments, and in 2009 she created a lab in her… Continue On +
Show and Tell
Since we were kids, we have learned through show and tell, which engages our senses and motivates us to listen to what comes next. Unfortunately, the power of show and tell is… Continue On +
What Matters Most to Your Dental Patients
One of the most important aspects of increasing treatment acceptance is to give your dental patients what they want. When I work with dentists and teams on fine-tuning their overall patient experience,… Continue On +
Motivation is Contagious
Since you are a leader, you often faced with how to motivate your team. But how do you motivate yourself? The philosopher William James once said, “Act as if what you do… Continue On +