Make Integrity Contagious
Why is it that people act differently in a group than they would individually? Why would organizations put such little value in customer service, honesty, or the public good while doing everything… Continue On +
The Benefit of Interactions
Researchers Geoffrey West and Luis Bettencourt have discovered interesting characteristics about cities in the United States, namely that cities with denser populations spur greater productivity from each resident. The denser the population,… Continue On +
More Than Just Coins in a Jar
How many years of your life have felt like “just another year?” I contemplated this at a recent meeting of Toastmasters—a public speaking organization—where we were challenged to pick a coin from… Continue On +
The Importance of Diverse Training
Having a diverse background can sometimes elevate our creativity. Consider the case of Joe Davis, who has merged the fields of art and science to the benefit of MIT and Harvard Medical… Continue On +
Bet on your Staff
After you expend the time and resources to hire someone, how do develop your new team member to ensure she/he meets your expectations? Just because a new hire has experience doesn’t mean… Continue On +
Getting Dental Patients to “Yes”
Whether you want to propose a certain treatment plan or schedule a hard-to-please patient at a specific time, one of the biggest obstacles you have to overcome is the fear that someone… Continue On +
Ideas for Block Scheduling
Henry Kissinger once said, “There cannot be a crisis today; my schedule is already full.” How many times have dental practices felt the same way, and then the phone rings with a… Continue On +
Keep the Doors Open
If you want to increase production, do not miss the many opportunities to lead dental patients into your schedule. And the important thing to keep in mind is those opportunities do not… Continue On +
The Value of Outside Thinking
Alpheus Bingham was a vice president at Eli Lilly when he noticed enormous sums of money were spent trying to solve various technical issues surrounding drug development. After many expensive failures, Bingham… Continue On +
Protection for the Business Owner
If you are an employer, then one of the risks inherent to you is the risk of a claim or lawsuit brought by one of your employees. All it takes is for… Continue On +
Make Peace with Your Inner Nag
If you want to get something accomplished, don’t just focus on your goals. Start with your inner nag: that voice that regularly reminds you about the follow up you need to write… Continue On +
It Takes Determination, Not an Accident
How do you accomplish something significant? Not by accident, that’s for sure. Just ask Herb and Dorothy Vogel. The Vogels lived in a 450 square foot, one-bedroom apartment in New York City. … Continue On +