Proactively Coach the Small Stuff
One of the most challenging situations for a dentist is how to respond when the team starts overlooking the small stuff. When the health history is not reviewed chair-side or charges for… Continue On +
Identifying Your Best Patients
If you were asked the question, “Who are your best patients?,” there is no doubt you could rattle off many of the patients in the practice you enjoy talking to, pay their… Continue On +
Choice of Entity – Entity Foundation and Basics (Part II of III)
After part I of this topic, we now have a foundation regarding entities. In this section we will talk about the pros and cons and current trends. Generally speaking, one of the… Continue On +
Use Words That Build Value
Why is it such a struggle at times to get dental patients to accept treatment recommendations? Sometimes patients will not even schedule for something as straightforward as their cleaning. While you cannot… Continue On +
Standing Behind Your Financial Estimates for Patients
Why is it that some patient care coordinators can step dental patients through complex financial estimates while others struggle to outline the costs of a single filling? Sometimes it’s because the struggling… Continue On +
Workers’ Compensation Insurance Premium Audit
Workers’ Compensation Insurance is required by regulation in most states when you have W-2 employees. In Oregon all employers with one or more subject workers are required to have a policy. A… Continue On +
Dental Patient Surveys
How valuable are patient surveys? Some dentists may think along the lines of David Letterman, who once said, “USA Today has come out with a new survey – apparently three out of… Continue On +
How to Have Profitable Dental Hygiene Teams
Make your dental hygiene team more profitable How do you make your dental hygiene team more productive and profitable? Focus on the best care for your dental patients. For example, under-performing dental… Continue On +
Dismissing Dental Patients
Let’s say you have a dental patient who you no longer want to see, whether it’s due to behavioral issues, non-compliance with treatment, or another challenge. What do you do next? It’s… Continue On +
Dental Accountant’s Due Diligence (Part I of III)
The first thing most people think about when they hear “due diligence”, as it pertains to the purchase of a dental practice, is a checklist of everything needed to evaluate the price… Continue On +
The Hygiene Team’s Role in Effective Recall Systems
Chasing after past-due dental patients with postcards and phone calls is time consuming, and the effort is a reminder of how important it is to schedule people way before it gets to… Continue On +
Do Not Settle for Ineffective Staff Meetings
How effectively do you and your dental team utilize staff meetings? If your practice is like many, staff meetings sort of “happen” without much thought, leaving you and your team agreeing with… Continue On +