Sharing Performance Information with Your Dental Team
Do you consistently share practice performance statistics and goals with your dental team? If the practice is doing poorly, you may hesitate to share numbers for fear the team will abandon ship;… Continue On +
Win Your Patients Over With Prompt Follow-Up
We have all experienced situations where we expected a healthcare provider or a vendor to follow-up on our questions; however they never called. What kind of impression did that make? In many… Continue On +
Interview Questions to Avoid
While it’s important to ask effective interview questions to help find the right fit for your practice, it’s equally critical to avoid venturing into restricted areas of inquiry. Knowing what not to… Continue On +
How to Handle a Clash of New Patient Expectations
One of the worst-case scenarios for a dentist is to find significant decay on a new patient who expects everything is fine. How do you break the bad news without making the… Continue On +
Incentivize Your Team: Bonus (Part II of II)
In Part I we discussed some of the less tangible and peripheral items that can lead to success or failure of an incentive based bonus system. In Part II we will talk… Continue On +
Your Dental Practice is Just Like a Used Car
For those of you who are looking to sell your dental practice in the near future and retire to a life of luxury on a tropical island somewhere, there are a few… Continue On +
Connecting with Overwhelmed Dental Patients
How do you connect with overwhelmed dental patients? It’s not easy. And since there is a better than average chance you will not guide overwhelmed patients to schedule for treatment, the most… Continue On +
Communicating With Your Dental Team
One of the best pieces of advice I ever received regarding communication came from a teacher who reminded us effective memos are never written; effective memos are rewritten. Great speeches are never… Continue On +
Controlling Dental Staff Costs
If your dental staff costs are higher than what you would like to see, consider looking closely at four parts of the day. First, when your team clocks in, do they start… Continue On +
When to Add an Associate to Your Dental Practice
When is a good time to add an associate dentist to your practice? The short answer is when you have enough consistent demand; however a lot of factors go into this decision.… Continue On +
What Dental Teams Can Learn from Disney
If you have ever stood in line for a ride at Disney World, you are not the only person who notices how slow the line moves or how many upset children are… Continue On +
How Much Dentistry Do You Lose to Adjustments
How much dentistry do you give away each month? The answer is almost always surprising as you review your adjustment report and try to make sense of why things were written off.… Continue On +