Connecting with Overwhelmed Dental Patients
How do you connect with overwhelmed dental patients? It’s not easy. And since there is a better than average chance you will not guide overwhelmed patients to schedule for treatment, the most… Continue On +
Communicating With Your Dental Team
One of the best pieces of advice I ever received regarding communication came from a teacher who reminded us effective memos are never written; effective memos are rewritten. Great speeches are never… Continue On +
Controlling Dental Staff Costs
If your dental staff costs are higher than what you would like to see, consider looking closely at four parts of the day. First, when your team clocks in, do they start… Continue On +
When to Add an Associate to Your Dental Practice
When is a good time to add an associate dentist to your practice? The short answer is when you have enough consistent demand; however a lot of factors go into this decision.… Continue On +
What Dental Teams Can Learn from Disney
If you have ever stood in line for a ride at Disney World, you are not the only person who notices how slow the line moves or how many upset children are… Continue On +
How Much Dentistry Do You Lose to Adjustments
How much dentistry do you give away each month? The answer is almost always surprising as you review your adjustment report and try to make sense of why things were written off.… Continue On +
Dental Teams and Problem Solving
How can you and your dental team become better problem solvers? Consider three of the tips offered in an article of Inc. magazine. Be wary of any problem that has only one… Continue On +
How to Look Less Attractive to an Embezzler – Part II
If you want to minimize the likelihood of experiencing embezzlement, you need to think for a moment like an embezzler. Embezzlers want control and autonomy, they do not want anyone looking over… Continue On +
Combatting Turnover of All-Star Employees in a High Turnover Industry
Unfortunately, dental offices can experience high levels of turnover, with the average employee lasting less than 2 years at a given practice. Each time an office experiences turnover of its all-star employees… Continue On +
The Profile of Dental Practice Embezzlers – Part I
How can you tell that one of your dental team members is an embezzler? Does the embezzler show up wearing a black hat like an outlaw in an old Western? Will you… Continue On +
Incentivize your Team: Bonus (Part I of II)
In today’s environment we are seeing more doctors looking at some sort of incentive based compensation system for their dental practice team members. We are often asked what the incentive based compensation… Continue On +
Turn Dental Emergencies into Opportunities
Emergency appointments are not typically viewed as practice building opportunities by most dentists and teams. Instead, emergencies often cause the practice to run behind and pull attention away from scheduled patients. But… Continue On +