Adding an Associate Dentist
If you want to add an associate dentist to your practice, the first thing you need to ask is why you want to do it. Are you adding an associate because it… Continue On +
Curbing Last-Minute Cancellations
Few things are more irritating to a dentist and team than patients who cancel at the last-minute, leaving big gaps in the schedule. And it’s normal for dentists and teams to want… Continue On +
Freedom to Fail for Dental Teams
When you consider what goes into the development of your dental team, you may think of classes they attend, newsletters they read, and staff meetings they go to each month. Each of… Continue On +
Commonly Overlooked Dental Procedures
During the course of a busy day, dentists and their teams sometimes post production without accounting for every service performed. Three commonly missed dental procedures are limited scaling and root planing, crown… Continue On +
Stay out of Trouble with Discounts and Credits
One of the fundamental concepts about dental insurance billing is often missed by practices, and even though the oversights are typically innocent in nature, the consequences can be significant. The fundamental concept… Continue On +
Speaking the Patient’s Language
Imagine if an exterminator informed you, after inspecting your house, that you had isopterans. What would you ask next? Let’s assume the exterminator noticed a puzzled look on your face, so he… Continue On +
The Sweet Sound of Our Own Name
Dale Carnegie once said, “When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.” As you consider how to make stronger connections with those creatures… Continue On +
The Personality of a Good Team
If you do not like everyone on your dental team, is that a bad thing? It depends on the reasons for your feelings. If you struggle with the personality types on your… Continue On +
Addressing Conflict with Questions
When you encounter conflict, your first instinct may be to counter what the other person is saying. Or, maybe you like to immediately offer suggestions for how to resolve each point. While… Continue On +
Placing Value on Pain Relief
Do you think a dental patient is happy when you relieve that person’s pain or alleviate some type of discomfort? Of course your patient is happy. Why then do so many dentists… Continue On +
Oregon Mandatory Sick Leave Policy
A bill that awaits the Governor’s signature will mandate that Oregon employers provide sick time to all employees. The bill is expected to go into effect on January 1, 2016. What does… Continue On +
Marketing Never Stops In Your Dental Practice
Even though you may not think of it this way, every part of the dental patient experience offers you an opportunity to market your practice. This does not mean you are asking… Continue On +