When to Pay for Classes or Meetings
When do you have to pay for staff members to attend continuing education or meetings? Here are important points to remember. First, when the continuing education (CE) or meeting is mandatory, you… Continue On +
FLSA New Overtime Rule – Effective December 1, 2016
On May 18, 2016 the Department of Labor released the final overtime rule that will take effect on December 1, 2016. These changes will affect all employees currently classified as exempt. Employees… Continue On +
Increase Treatment Acceptance with Plain English
Confused dental patients rarely schedule; unfortunately patients rarely tell you when they are confused. Therefore, if you want to increase treatment acceptance in your practice, make sure patients clearly understand what you… Continue On +
How to Frame Change
Rick Goodwin once said the following about change: “One reason people resist change is because they focus on what they have to give up, instead of what they have to gain.” How… Continue On +
Reducing Staff Costs
Not only is it challenging to recruit and retain a great dental team, but it is also challenging to keep staff costs under control. Your greatest asset, your team, is also your… Continue On +
Billing for “Difficult” Dental Cleanings
One of the most common challenges with past-due dental patients is the expectation that everything can be accomplished with one visit. Necessary x-rays, the exam, and the cleaning all in one hour… Continue On +
When Is It Time to Sell Your Dental Practice
When is it time to say when and sell your dental practice? Dentists typically reach this point when they are ready to close the chapter on their dental careers and transition to… Continue On +
Coaching a Struggling Dental Team Member
How do you effectively coach someone who is making mistakes? Consider when a dental procedure that is running behind, where everything is going wrong, and a new, struggling assistant misplaces yet another… Continue On +
Dental Patient Surveys
How valuable are patient surveys? Some dentists may think along the lines of David Letterman, who once said, “USA Today has come out with a new survey – apparently three out of… Continue On +
Proactive Steps for Insurance Audits
No one welcomes an insurance audit. But the time to prepare for one is now, long before you receive notification from an insurance company. Remember that an audit is an attempt to… Continue On +
New Dental Patients – Balancing Convenience and Thoroughness
A common challenge with new dental patients is balancing their need for convenience with your need to do a thorough job. When an established patient comes in for a regular visit, you… Continue On +
Coordination of Dental Benefits
One of the most difficult things to maneuver is coordinating benefits between two insurance companies. The most common questions involve what you can bill the insurance companies and the patients. Here are… Continue On +