Converting Inquiries into New Dental Patients

Since you put so much effort into getting new patients to call your dental practice, it’s imperative that you convert those inquires into scheduled appointments.  This is unfortunately one of the most… Continue On +

Important Questions for Performance Reviews

One of the most common questions dentists have about performance reviews (after covering wage-related questions) involves what to cover during the meeting.  Performance reviews are ideal opportunities to learn more about your… Continue On +

Method of Payment for Dental Accounts Receivable

One of the best ways to manage accounts receivable is to make sure you collect as much as possible at the time of dental service.  This sounds like common sense advice.  What… Continue On +

Working Recall is the Foundation of a Strong Dental Practice

Why is working hygiene recall so important when you are busy?  It may feel more appropriate to put your attention to day-to-day tasks, especially if you are working hard to keep up. … Continue On +

Choose Understandable Language When Talking with Dental Patients

One of the challenges consistently faced by dentists and teams is trying to guide patients to do what’s best for them.  And one of the reasons this is such a challenge is… Continue On +

Update on Medicare Part D Enrollment for Dentists

The Centers for Medicare and Medicaid Services (CMS) has once again delayed the implementation of ruling CMS-1459-F that calls for all providers (including dentists) who write prescriptions for Medicare beneficiaries to be… Continue On +

When to Pay for Classes or Meetings

When do you have to pay for staff members to attend continuing education or meetings?  Here are important points to remember. First, when the continuing education (CE) or meeting is mandatory, you… Continue On +

FLSA New Overtime Rule – Effective December 1, 2016

On May 18, 2016 the Department of Labor released the final overtime rule that will take effect on December 1, 2016.  These changes will affect all employees currently classified as exempt.  Employees… Continue On +

Increase Treatment Acceptance with Plain English

Confused dental patients rarely schedule; unfortunately patients rarely tell you when they are confused.  Therefore, if you want to increase treatment acceptance in your practice, make sure patients clearly understand what you… Continue On +

How to Frame Change

Rick Goodwin once said the following about change: “One reason people resist change is because they focus on what they have to give up, instead of what they have to gain.”  How… Continue On +

Reducing Staff Costs

Not only is it challenging to recruit and retain a great dental team, but it is also challenging to keep staff costs under control.  Your greatest asset, your team, is also your… Continue On +

Billing for “Difficult” Dental Cleanings

One of the most common challenges with past-due dental patients is the expectation that everything can be accomplished with one visit.  Necessary x-rays, the exam, and the cleaning all in one hour… Continue On +