Oregon’s Minimum Wage Law

Oregon’s new minimum wage law went into effect on July 1, 2016. The new law established a series of rate increases beginning on July 1, 2016 through July 1, 2022. For July… Continue On +

Your Dental Team Is Motivated By More Than Compensation

If compensation was all that mattered to your dental team, then highly compensated teams would have few if any challenges. However, that is not the case. Whether your dental practice is big… Continue On +

IRS Scam

The IRS recently issued a consumer warning to be on the lookout for fake IRS notices. These fake notices try to trick taxpayers into making payments, or sending sensitive personal information to… Continue On +

How to Tell Patients You Dropped Their PPO

Let’s say you’ve done the appropriate analysis and you and your advisors have determined it’s best for the dental practice to drop a PPO plan.  What do you tell your patients?  If… Continue On +

How Effective Leaders Make Decisions

Sometimes you have to make challenging decisions in your dental practice concerning patient care, staff retention, equipment purchases, and more. In order to make the best decision for you and your practice,… Continue On +

Proactively Coach the Small Stuff

One of the most challenging situations for a dentist is how to respond when the team starts overlooking the small stuff. When the health history is not reviewed chair-side or charges for… Continue On +

Are You Really Welcoming New Patients?

Are you really welcoming new patients to your dental practice, or are you inadvertently turning them away?  We are yet to see a sign proclaiming, “We have shut our door on new… Continue On +

Convey “Why” Patients Need to Schedule

Why does your dental patient need a crown?  Why are you recommending a graft or an implant or a bruxism device?  While you may communicate the need for each procedure in clinically… Continue On +

Interview Questions to Avoid

While it’s important to ask effective interview questions to help find the right fit for your practice, it’s equally critical to avoid venturing into restricted areas of inquiry.  Knowing what not to… Continue On +

Qualifying Language Undermines Treatment Acceptance

What you say matters, especially if you are talking to dental patients.  If you want to understand how qualifying language can undermine your diagnosis and call to action, consider the following two examples.… Continue On +

Consider the Opposite Perspective When Making Decisions

One of the wisest management moves you can make in your dental practice is to consider the opposite perspective when making decisions, especially when you feel absolutely sure about your ideas.  This… Continue On +

Opportunities with Emergencies

Thomas Edison once said, “Opportunity is missed by most people because it is dressed in overalls and looks like work.”  One of the biggest practice building opportunities missed by dentists and teams… Continue On +