Show Patients You Care with Effective Handoffs
Have you ever had to repeat health-related concerns to multiple members of a healthcare team? Having to repeat yourself can prove extremely frustrating, especially if you or someone you love is in… Continue On +
When Team Members Are Not Getting Along
What do you do when members of your dental team are not getting along? Do you run the other direction in hopes that everything will work itself out? Typically, conflict does not… Continue On +
How Well Can You Read Your Patients?
It is rare that dental-related issues slip by an experienced dentist and team. Tens of thousands of hours of experience and training ensure that even the faintest of concerns on an x-ray… Continue On +
The Art of Dental Finance Podcast
One of the many benefits of belonging to the Academy of Dental CPAs (ADCPA) is that the Fluence team gains insights from dental CPA firms from across the country. Just as dentists… Continue On +
Practice Action Plan
Just like you, we love it when a plan comes together, but not everyone knows how, or where to begin, when creating that plan. Or perhaps a plan was created, but now… Continue On +
Assertive Leadership
What defines effective leadership? John Maxwell once said, “A leader is one who knows the way, goes the way, and shows the way.” One important leadership trait that demonstrates the ability to… Continue On +
Coaching is Like Preventive Dentistry
One of the most challenging situations for a dentist is how to respond when the team makes mistakes. When the health history is not reviewed chair-side or charges for the day are… Continue On +
Challenging Situations Chairside Improve Communication and Leadership Skills
An African Proverb states, “Smooth seas do not make skillful sailors.” Just as turbulent seas craft skillful sailors, challenging situations chairside give dentists and teams an opportunity to improve communication and leadership… Continue On +
Unwelcome Surprises with Extra Treatment Costs
Let’s assume your dental patient has been properly informed about treatment and agreed in writing to estimated out-of-pocket costs. Now the patient is receiving treatment for a crown; however an additional cavity… Continue On +
Qualifying Language Does Not Motivate Patients to Schedule
Since patients seek direction from their dentist, giving clear guidance about treatment needs is critical. If patients do not understand the importance of treatment, they are far less likely to schedule. Treatment… Continue On +
Setting a Timeframe for Dental Treatment
If you are like most people, when you make an important recommendation, you often put a timeframe around it; otherwise your suggestion does not carry as much weight. The same goes in… Continue On +
Resolving Conflict Caused by How We Communicate
Wayne Dyer once said, “Conflict cannot survive without your participation.” While you may not be directly responsible for an unresolved disagreement among team members, you may still have a role by not… Continue On +