What Matters Most to Your Dental Patients
One of the most important aspects of increasing treatment acceptance is to give your dental patients what they want. When I work with dentists and teams on fine-tuning their overall patient experience,… Continue On +
A Secure Practice Includes Passwords
If most of us are concerned about security, why do we make it so easy for hackers to crack our passwords? This is an even bigger deal when you are entrusted to… Continue On +
Overcoming Real Adversity
Have you ever wondered how well you would stand up to real adversity? I mean the real stuff. Imagine, for example, that you survived a plane crash, and you are now in… Continue On +
Helpful Tips from the Highly Productive
Someone once said, “Nothing makes a person more productive than the last minute.” But what if you want to avoid the stress of the last minute and consistently utilize better habits. This… Continue On +
Staying on Time
How often are you on-time with your dental patients? Whenever I ask this question to dentists and teams, I typically get three distinct answers. Dentists are usually consumed with the present moment… Continue On +
Is Your Dental Marketing Working?
Winston Churchill once said, “However beautiful the strategy, you should occasionally look at the results.” This certainly holds true for dental practice marketing. If you are trying to encourage more patients to… Continue On +
Insurance Tips for PRR’s
For many years, dentists lacked a procedure code for placing something more than a sealant but less than the composite filling that extended into the dentin. That changed in 2011 with the… Continue On +
The Importance of Failure
Is failure a reason to hang your head or are mistakes a gateway to greater success? Most successful dentists had their share of treatment to re-do early in their career, but every… Continue On +
Passion – The Driver of Success
How much does passion—an individual’s drive to succeed—contribute to how far you get in life? If you want to look at how passion drives success in business, consider the story of Jeff… Continue On +
Off-The-Wall Interview Questions Get Results
According to a recent article in CNN Money, hiring managers are getting quite creative with the questions they ask applicants, and dentists can apply these same techniques when hiring for their team.… Continue On +
Fanatical Customer Service
Do you enjoy waiting on hold for customer service? How confident are you about receiving a helpful return call or email after you leave a message? In the book Switch by Chip… Continue On +
The Identity of Dental Staff Turnover
Few things are more frustrating to dentists than to experience the conflicts and stress that ultimately result in staff turnover. Many dentists go through periods where they constantly go through staff, and… Continue On +