Qualifying Language Undermines Treatment Acceptance
What you say matters, especially if you are talking to dental patients. If you want to understand how qualifying language can undermine your diagnosis and call to action, consider the following two… Continue On +
Where Does the Time Go?
Are you effective at managing your time? Many of us may not be as effective as we think, as discussed in the excellent book Deep Work by Cal Newport. For example, in… Continue On +
Dentists and Payment Arrangements
Who is the best person in your practice for making payment arrangements? It’s rare when the answer is the dentist; however dentists can easily get caught up in inquiries about money whenever… Continue On +
Addressing Conflict with Questions
The Dalai Lama once said, “Dialogue is the most effective way of resolving conflict.” However, it is very common to react to a situation involving conflict or to move away and not… Continue On +
When Challenged Do You Fear the Worst or Just See Roses?
Douglas Everett, a British chemist and author, once said, “There are some people who live in a dream world, and there are some who face reality; and then there are those who… Continue On +
Saying Goodbye to Problematic Dental Patients
Just as some of your patients wait too long to seek treatment for an infection, your dental practice may wait too long at times to dismiss problematic patients. And the delay is… Continue On +
It’s Not Just a Cleaning
Many times when dental patients call to cancel a hygiene visit, they will say, “But it’s just a cleaning.” While you may get frustrated at patients for devaluing important preventive care, keep… Continue On +
3 Ways to Decrease Cancellations
Cancellations can ruin well-orchestrated schedules while draining valuable time from the dental team as they scramble to fill the openings. Instead of reacting to cancellations, consider how you can take three proactive… Continue On +
Going Above and Beyond for Emergency Patients
One of the most challenging calls for a dental team is from a patient in discomfort. If your schedule is busy, you may be stretched to find an opening for the patient.… Continue On +
Persistence with Unscheduled Dental Treatment
Albert Einstein once said, “It’s not that I’m so smart, it’s just that I stay with problems longer.” Persistence certainly aided Einstein’s remarkable accomplishments. And staying with problems longer by applying the… Continue On +
How Well Can You Read Your Patients?
It is rare that dental-related issues slip by an experienced dentist and team. Tens of thousands of hours of experience and training ensure that even the faintest of concerns on an x-ray… Continue On +
Reducing Cancellations in Your Dental Practice
Dental teams work hard to create schedules that are both productive and efficient. One of the biggest points of frustration in dental practices is to see a productive and efficient schedule fall… Continue On +