What Are You Really Saying to Dental Patients
If you want to create stronger connections with your patients and have more people accept your recommendations for dental treatment, consider becoming fluent in body language. Most of our communication occurs non-verbally. … Continue On +
Putting on Your Game Face: Dental Practice Morning Huddle
Why would a dental practice want to have a morning huddle? It seems like the thing to do, but what does the huddle really accomplish? The most effective morning huddles I have… Continue On +
Coaching a Struggling Dental Team Member
How do you effectively coach someone who is making mistakes? Consider when a dental procedure that is running behind, where everything is going wrong, and a new, struggling assistant misplaces yet another… Continue On +
Employee Manuals – Don’t Put a Target on Your Back
Dental staff management starts with an effective employee manual. Unfortunately, a number of doctors place a target on their back when they hand out employee manuals that are poorly written and outdated. … Continue On +
Leaders Are Not Critics
When doctors work on becoming stronger leaders, they inevitably revisit two important lessons of dental practice management. First, critics do not motivate teams. Regular criticism makes your team believe you are against… Continue On +
Utilizing Effective Patient Surveys
Patient surveys can provide valuable feedback regarding how to take your practice to the next level assuming you ask the right questions. Consider this quote from Francois de La Rochefoucauld: “Few people… Continue On +
Get the Word out about Your Services
I remember meeting with a doctor several years ago who had learned to place her own implants, and she was upset. “I spent all of this money to learn how to place… Continue On +
Teaching Us about More Than Just Planets
Imagine you had worked years on a discovery, putting in countless hours, and then just before you were going to make your announcement to the world somebody beat you to it. How… Continue On +
Comparison Shopping
Treatment coordinators know all too well that more patients are comparison shopping when it comes to orthodontic treatment. The challenge is how to address the concerns of a comparison shopper during the… Continue On +
It Takes The Right Attitude
Which would you rather have, a skilled employee or an employee with a great attitude? Based on all of my years working with dental practice teams, I give the nod to a… Continue On +
Tough Conversations Under the Right Terms
Voltaire was a prolific French writer in the 1700’s who was also quite outspoken in the area of social reform, despite stiff penalties for being such an advocate. His writings and his… Continue On +
The Illusion of Communication
George Bernard Shaw once said, “The single biggest problem with communication is the illusion that it has taken place.” It is amazing how we can work next to people on a daily… Continue On +