Teaching Us about More Than Just Planets
Imagine you had worked years on a discovery, putting in countless hours, and then just before you were going to make your announcement to the world somebody beat you to it. How… Continue On +
Comparison Shopping
Treatment coordinators know all too well that more patients are comparison shopping when it comes to orthodontic treatment. The challenge is how to address the concerns of a comparison shopper during the… Continue On +
It Takes The Right Attitude
Which would you rather have, a skilled employee or an employee with a great attitude? Based on all of my years working with dental practice teams, I give the nod to a… Continue On +
Tough Conversations Under the Right Terms
Voltaire was a prolific French writer in the 1700’s who was also quite outspoken in the area of social reform, despite stiff penalties for being such an advocate. His writings and his… Continue On +
The Illusion of Communication
George Bernard Shaw once said, “The single biggest problem with communication is the illusion that it has taken place.” It is amazing how we can work next to people on a daily… Continue On +