Off-The-Wall Interview Questions Get Results
According to a recent article in CNN Money, hiring managers are getting quite creative with the questions they ask applicants, and dentists can apply these same techniques when hiring for their team.… Continue On +
Make Integrity Contagious
Why is it that people act differently in a group than they would individually? Why would organizations put such little value in customer service, honesty, or the public good while doing everything… Continue On +
Team Approach to Scheduling
Who is responsible for filling openings in your schedule? Many dental teams respond by motioning toward a stressed-out member of the front office team who has regular nightmares about cancellations. But if… Continue On +
Relationship Crisis
Before blaming the economy for any struggles, I encourage dentists and their teams to search for another type of crisis. A relationship crisis. A relationship crisis can hurt a practice in two… Continue On +
Find the Bright Spots
Why are some challenges with teams or businesses so hard to correct? Maybe we fail to spend enough time learning from the bright spots. In 1990, the Save the Children foundation, which… Continue On +
How to Handle Negative Online Reviews
What do you do when a dental patient posts a negative online review of your practice? A lot of dentists reach for the panic button just after they hit a punching bag. … Continue On +
A Pyramid of Confusion
An unclear idea, no matter how good it is, typically falls flat. Just look at the Food Pyramid. Who can argue with the idea of developing a tool to help people eat… Continue On +
Dental Teams and Problem Solving
How can you and your dental team become better problem solvers? Consider three of the tips offered in the most recent edition of Inc. magazine. Be wary of any problem that has… Continue On +
Fanatical Customer Service
Do you enjoy waiting on hold for customer service? How confident are you about receiving a helpful return call or email after you leave a message? In the book Switch by Chip… Continue On +
What Do You Believe
I recently heard a speaker who challenged his audience to reconsider what they believed. He spoke specifically about interpersonal communication and how we often take sides over what we believe is true. … Continue On +
Attitude for Growth
How do you foster growth within a dental practice when we have a less-than-ideal economy? The catalyst is effective leadership. But what makes a leader effective? Someone once said, “A good leader… Continue On +
The Identity of Dental Staff Turnover
Few things are more frustrating to dentists than to experience the conflicts and stress that ultimately result in staff turnover. Many dentists go through periods where they constantly go through staff, and… Continue On +