What Popcorn Can Teach Us about Leadership
Researchers at Cornell University wanted to see what would happen if they gave movie-goers a free bucket of popcorn. Now this wasn’t just any type of popcorn; it was engineered to be… Continue On +
Reducing Dental Appointment Cancellations
Imagine the nice vacations you could take if you could capture just a fraction of the cost of missed dental appointments. The cost is also felt across the ocean. The National Health… Continue On +
Taking the Pulse of Your Dental Practice
Dental practice software is powerful. You can pull hundreds of pages of reports and gather an enormous amount of data. But do you need all that to take the pulse of your… Continue On +
The Emotionally Intelligent Leader
When Delos “Toby” Cosgrove, a cardiologist, became CEO of the Cleveland Clinic in 2004, he was very confident he could do great things for the institution. Cosgrove first joined the Cleveland Clinic… Continue On +
Sparks of Innovation Fly if Given a Chance
Brainstorming sessions with your dental team can provide sparks of innovation about everything from how to fine-tune the patient experience to how to increase referrals. However, brainstorming in a less-that-supportive environment kills… Continue On +
What Bad Leaders Say
Do you strengthen your dental team with encouraging words and helpful coaching? Does your team know you trust them? Or do you undermine your team and the success of your dental practice… Continue On +
Resilience Defines Who We Are
How do you manage adversity? Admiral Jim Stockdale, a prisoner of war tortured by the Vietcong for eight years, was interviewed in the book Good to Great. The author, Jim Collin, asked… Continue On +
Off-The-Wall Interview Questions Get Results
According to a recent article in CNN Money, hiring managers are getting quite creative with the questions they ask applicants, and dentists can apply these same techniques when hiring for their team.… Continue On +
Make Integrity Contagious
Why is it that people act differently in a group than they would individually? Why would organizations put such little value in customer service, honesty, or the public good while doing everything… Continue On +
Team Approach to Scheduling
Who is responsible for filling openings in your schedule? Many dental teams respond by motioning toward a stressed-out member of the front office team who has regular nightmares about cancellations. But if… Continue On +
Relationship Crisis
Before blaming the economy for any struggles, I encourage dentists and their teams to search for another type of crisis. A relationship crisis. A relationship crisis can hurt a practice in two… Continue On +
Find the Bright Spots
Why are some challenges with teams or businesses so hard to correct? Maybe we fail to spend enough time learning from the bright spots. In 1990, the Save the Children foundation, which… Continue On +