Consider Conflict for Generating New Ideas
Are you struggling to find innovative ideas for your practice and team? Maybe what you need is a little conflict. This is not the same conflict that keeps you up and night… Continue On +
The Clash over Full-Mouth Debridements
Few dental procedures cause more controversy between front and back teams than full mouth debridements. Not only is the procedure difficult to say, it’s also challenging to get insurance companies to pay… Continue On +
Top Ways Dentists Get Into Trouble
One of the most effective ways to stay out of trouble with the Board of Dentistry, American Dental Association (ADA), and dental insurance companies is to understand some of the top reasons… Continue On +
3 Tips for Making Stronger Connections with Patients
Making a strong connection with your dental patients is vital for improving treatment acceptance and practice performance. Fortunately, the path to making a stronger connection is easy to master if you remember… Continue On +
When Values Become Roadblocks
Have you ever considered if the values you instill in your team ever create roadblocks? For example, at the now-defunct and infamous WorldCom, management instilled the value of optimism at all times. … Continue On +
Don’t Hide Your Value
Someone once said, “It’s not enough to give the customer excellent service. You must subtly make him aware of the great service he is getting.” How effective are you at making your… Continue On +
When We Are Pushed to Our Limits
Have you ever wondered what you are capable of doing if you were really pushed to your limits? Teenager Tony Cavallo may not be alive today if his mom had not tapped… Continue On +
Forgiveness
What is forgiveness? Look no further than a bumper sticker to find a fitting definition. “Forgiveness is giving up all hope for a better past.” Imagine how much time we would save… Continue On +
Whithout Trust You Do Not Have Teamwork
One of the main reasons for team conflict is the lack of trust. If you ask your team members if they trust each other, many will initially say “yes.” But when you… Continue On +
You Speak English and Body Language
When people work on improving communication skills, they naturally focus on what they are trying to say. What’s even more important, thought, is how you say it. The entertainer Mae West once… Continue On +
How Open Are You to New Ideas?
How open-minded are you to new ideas? Charles Kettering, the American engineer who invented the electric starter, once said, “People are very open-minded about new things—as long as they are exactly like… Continue On +
Are Cancellation Fees Effective?
Many dental practices attempt to curb cancellations by charging a fee. But is this effective? Cancellation fees, coupled with appropriate phraseology, work well as a deterrent against patients who call to cancel… Continue On +