Nobody Schedules for Small Decay
Imagine you take your car in for an oil change. Your mechanic, in addition to changing your oil, inspects your engine. When your car is ready, your mechanic explains his findings: “Your… Continue On +
Don’t Let Unused Benefits Go Down the Drain
Don’t let your dental patients toss their unused benefits down the drain. Now is the time to contact patients with pending dental treatment and encourage them to take advantage of unused insurance… Continue On +
Preparing for Leaves of Absence from Your Dental Practice
What do you need to have lined up before you take a leave of absence from your dental practice? The most important person to line up is a dentist to cover for… Continue On +
3 Common Bad Habits of Dental Practices
Someone once said, “Good habits are formed; bad habits we fall into.” Dental practices have formed many good habits, which lead to great patient experiences and well-run days. When dentists and teams… Continue On +
The Importance of Process
In many ways a process is much like a roadmap. It gives you step by step directions on how to get from point “A” to point “B”. Whenever driving long distances or… Continue On +
Getting Things Accomplished in a Dental Front Office
Block scheduling is not just an effective way to productively schedule dental patients, it is also a valuable tool for the front office team. Many dental front teams struggle to keep up… Continue On +
Leaders Show the Way
What does it take to fine-tune your leadership skills? Consider what John Maxwell once said about the subject. “A leader is one who knows the way, goes the way, and shows the… Continue On +
Is Dental Treatment Really Needed?
Dentists and clinical teams are empathetic by nature, which explains why they struggle when patients balk at treatment recommendations. Especially when patients express concerns over cost. But what are patients really asking… Continue On +
Drug Testing Your Dental Team
Let’s assume for a moment that your dental assistant is really struggling with her chair-side performance. She is having trouble concentrating, she is often short with patients, and she is consistently late… Continue On +
Dental Teams and Problem Solving
How can you and your dental team become better problem solvers? Consider three of the tips offered in the most recent edition of Inc. magazine. Be wary of any problem that has… Continue On +
Tough Conversations about Gum Disease
One of the most challenging aspects of gum disease is not in treating it; instead it’s how to talk to dental patients about their condition. This is especially true when patients, who… Continue On +
Fanatical Customer Service
Do you enjoy waiting on hold for customer service? How confident are you about receiving a helpful return call or email after you leave a message? In the book Switch by Chip… Continue On +