Is Dental Treatment Really Needed?
Dentists and clinical teams are empathetic by nature, which explains why they struggle when patients balk at treatment recommendations. Especially when patients express concerns over cost. But what are patients really asking… Continue On +
Drug Testing Your Dental Team
Let’s assume for a moment that your dental assistant is really struggling with her chair-side performance. She is having trouble concentrating, she is often short with patients, and she is consistently late… Continue On +
Dental Teams and Problem Solving
How can you and your dental team become better problem solvers? Consider three of the tips offered in the most recent edition of Inc. magazine. Be wary of any problem that has… Continue On +
Tough Conversations about Gum Disease
One of the most challenging aspects of gum disease is not in treating it; instead it’s how to talk to dental patients about their condition. This is especially true when patients, who… Continue On +
Fanatical Customer Service
Do you enjoy waiting on hold for customer service? How confident are you about receiving a helpful return call or email after you leave a message? In the book Switch by Chip… Continue On +
Being on Time for Work Matters
Dr. Seuss once asked, “How did it get so late so soon?” This is a question dental team members may ask as they roll into work too late to attend your huddle… Continue On +
Attitude for Growth
How do you foster growth within a dental practice when we have a less-than-ideal economy? The catalyst is effective leadership. But what makes a leader effective? Someone once said, “A good leader… Continue On +
3 Stats to Monitor with New Dental Patients
Most dental practices spend time and resources trying to attract new patients to the practice. Dentists and teams also work hard to ensure the patient experience is as positive as possible. This… Continue On +
When Your Hygiene Team Fears Being Wrong
Through my years of dental practice consulting, I have helped a lot of hygiene teams overcome barriers related to discussing treatment with patients. In almost every situation, the doctor felt the hygienists… Continue On +
Communication Made Simple
Over two hundred years ago the English chemist, Joseph Priestly, said, “The more elaborate our means of communication, the less we communicate.” I can’t imagine what Priestly would think today. When research… Continue On +
How to Collect What You Produce
Have you ever felt as if you were working really hard with a productive schedule yet cash was still tight? There are several situations that can cause this, one of which is… Continue On +
The Identity of Dental Staff Turnover
Few things are more frustrating to dentists than to experience the conflicts and stress that ultimately result in staff turnover. Many dentists go through periods where they constantly go through staff, and… Continue On +