Choose Understandable Language When Talking with Dental Patients
One of the challenges consistently faced by dentists and teams is trying to guide patients to do what’s best for them. And one of the reasons this is such a challenge is… Continue On +
Increase Treatment Acceptance with Plain English
Confused dental patients rarely schedule; unfortunately patients rarely tell you when they are confused. Therefore, if you want to increase treatment acceptance in your practice, make sure patients clearly understand what you… Continue On +
How to Frame Change
Rick Goodwin once said the following about change: “One reason people resist change is because they focus on what they have to give up, instead of what they have to gain.” How… Continue On +
Billing for “Difficult” Dental Cleanings
One of the most common challenges with past-due dental patients is the expectation that everything can be accomplished with one visit. Necessary x-rays, the exam, and the cleaning all in one hour… Continue On +
Coaching a Struggling Dental Team Member
How do you effectively coach someone who is making mistakes? Consider when a dental procedure that is running behind, where everything is going wrong, and a new, struggling assistant misplaces yet another… Continue On +
Dental Patient Surveys
How valuable are patient surveys? Some dentists may think along the lines of David Letterman, who once said, “USA Today has come out with a new survey – apparently three out of… Continue On +
New Dental Patients – Balancing Convenience and Thoroughness
A common challenge with new dental patients is balancing their need for convenience with your need to do a thorough job. When an established patient comes in for a regular visit, you… Continue On +
Guide More Patients to Schedule for Treatment
The following scenario occurs far too often in dental practices. You diagnose treatment and spend an appropriate amount of time explaining your recommendations, and you leave the operatory certain the patient will… Continue On +
What Makes a Dental Practice Valuable?
What drives the value of a dental practice? The answer goes beyond the assets you can see: the new technology, the recent remodel, and the updated software. Your most important asset in… Continue On +
Saying Goodbye to Problematic Dental Patients
Just as some of your patients wait too long to seek treatment for an infection, your dental practice may wait too long at times to dismiss problematic patients. And the delay is… Continue On +
Adding Your Personalized Touch to Dental Patient Follow Up
If you want to make a great impression on your dental patients, do not underestimate the importance of personalized follow up. Taking that extra step will make you stand out in the… Continue On +
Dismissing Dental Patients
Let’s say you have a dental patient who you no longer want to see, whether it’s due to behavioral issues, non-compliance with treatment, or another challenge. What do you do next? It’s… Continue On +