Speaking the Patient’s Language
Imagine if an exterminator informed you, after inspecting your house, that you had isopterans. What would you ask next? Let’s assume the exterminator noticed a puzzled look on your face, so he… Continue On +
Show and Tell
Since we were kids, we have learned through show and tell, which engages our senses and motivates us to listen to what comes next. Unfortunately, the power of show and tell is… Continue On +
Know Yourself and Others to Make Better Decisions
Our decision making ability is greatly enhanced when we can discern what is happening around us as well as how we feel about the situation. In practice, this is often more difficult… Continue On +
Patient Push-Back Does Not Signal Retreat
The French Mathematician Renee Descartes once said, “The first precept was never to accept a thing as true until I knew it as such without a single doubt.” If Descartes was alive… Continue On +
Build Leadership Through Assertiveness
Assertiveness is an essential skill for effective leadership; yet this skill is often misunderstood. What is the difference between assertiveness and aggressiveness? When you act assertively, you express beliefs, recommendations, and/or feelings… Continue On +
What Matters Most to Your Dental Patients
One of the most important aspects of increasing treatment acceptance is to give your dental patients what they want. When I work with dentists and teams on fine-tuning their overall patient experience,… Continue On +
Addressing Conflict with Questions
When you encounter conflict, your first instinct may be to counter what the other person is saying. Or, maybe you like to immediately offer suggestions for how to resolve each point. While… Continue On +
Standing Behind Your Financial Estimates for Patients
Why is it that some patient care coordinators can step dental patients through complex financial estimates while others struggle to outline the costs of a single filling? Sometimes it’s because the struggling… Continue On +
Staying on Time
How often are you on-time with your dental patients? Whenever I ask this question to dentists and teams, I typically get three distinct answers. Dentists are usually consumed with the present moment… Continue On +
Put Patients Back in the Patient Experience
What is sometimes lost in the new patient experience is, oddly enough, the new patient. The same issues can plague recall visits as well, making some patients resistant to returning to your… Continue On +
Dental Patient Retention Starts With the Connection You Make
Dentists and teams know that if you enter the operatory properly prepared, patient visits typically go smoothly. And patients are more likely to remain loyal to your practice when they consistently have… Continue On +
What If Insurance Doesn’t Cover It
You finish with your exam and set the patient up to review your findings. You make your recommendations for dental treatment and the patient seems to understand; however as soon as you… Continue On +