Saying Goodbye to Problematic Dental Patients
Just as some of your patients wait too long to seek treatment for an infection, your dental practice may wait too long at times to dismiss problematic patients. And the delay is… Continue On +
Adding Your Personalized Touch to Dental Patient Follow Up
If you want to make a great impression on your dental patients, do not underestimate the importance of personalized follow up. Taking that extra step will make you stand out in the… Continue On +
Dismissing Dental Patients
Let’s say you have a dental patient who you no longer want to see, whether it’s due to behavioral issues, non-compliance with treatment, or another challenge. What do you do next? It’s… Continue On +
Modifying Your Strategies to Manage Conflict
Think for a moment about a recent conflict. What was in dispute? Maybe the conflict was about the way you do something in your practice or how the team manages time. In… Continue On +
What You Can Learn from the Mistakes of the Prior Dentist
Imagine for a moment that you are searching for a new yard maintenance company to take care of your outdoor work. Are you looking for the company that can make the straightest… Continue On +
Can You Ever Be Objective?
How objective are you when it comes to making decisions? While we may think we are objective, we typically are anything but that. Consider what the American publisher and editor Henry R.… Continue On +
Understanding Your Team
Effective leadership does not just involve the ability to get things accomplished. Good leaders are skilled at understanding other people’s perspectives. But what does it mean exactly to understand where someone else… Continue On +
Win Your Patients Over With Prompt Follow-up
We have all experienced situations where we expected a healthcare provider or a vendor to follow-up on our questions; however they never called. What kind of impression did that make? In many… Continue On +
Are Cancellation Fees Effective?
Many dental practices attempt to curb cancellations by charging a fee. But is this effective? Cancellation fees, coupled with appropriate phraseology, work well as a deterrent against patients who call to cancel… Continue On +
Freedom to Fail for Dental Teams
When you consider what goes into the development of your dental team, you may think of classes they attend, newsletters they read, and staff meetings they go to each month. Each of… Continue On +
Changing Course with Flexibility
Change and adaptable are not always easy, and sometimes we are slow to recognize the need to be flexible. Flexibility, when used appropriately, is a great tool for effective leadership. There is… Continue On +
Commonly Overlooked Dental Procedures
During the course of a busy day, dentists and their teams sometimes post production without accounting for every service performed. Three commonly missed dental procedures are limited scaling and root planing, crown… Continue On +