Coaching a Struggling Dental Team Member
How do you effectively coach someone who is making mistakes? Consider when a dental procedure that is running behind, where everything is going wrong, and a new, struggling assistant misplaces yet another… Continue On +
Dental Patient Surveys
How valuable are patient surveys? Some dentists may think along the lines of David Letterman, who once said, “USA Today has come out with a new survey – apparently three out of… Continue On +
New Dental Patients – Balancing Convenience and Thoroughness
A common challenge with new dental patients is balancing their need for convenience with your need to do a thorough job. When an established patient comes in for a regular visit, you… Continue On +
Guide More Patients to Schedule for Treatment
The following scenario occurs far too often in dental practices. You diagnose treatment and spend an appropriate amount of time explaining your recommendations, and you leave the operatory certain the patient will… Continue On +
What Makes a Dental Practice Valuable?
What drives the value of a dental practice? The answer goes beyond the assets you can see: the new technology, the recent remodel, and the updated software. Your most important asset in… Continue On +
Saying Goodbye to Problematic Dental Patients
Just as some of your patients wait too long to seek treatment for an infection, your dental practice may wait too long at times to dismiss problematic patients. And the delay is… Continue On +
Adding Your Personalized Touch to Dental Patient Follow Up
If you want to make a great impression on your dental patients, do not underestimate the importance of personalized follow up. Taking that extra step will make you stand out in the… Continue On +
Dismissing Dental Patients
Let’s say you have a dental patient who you no longer want to see, whether it’s due to behavioral issues, non-compliance with treatment, or another challenge. What do you do next? It’s… Continue On +
Modifying Your Strategies to Manage Conflict
Think for a moment about a recent conflict. What was in dispute? Maybe the conflict was about the way you do something in your practice or how the team manages time. In… Continue On +
What You Can Learn from the Mistakes of the Prior Dentist
Imagine for a moment that you are searching for a new yard maintenance company to take care of your outdoor work. Are you looking for the company that can make the straightest… Continue On +
Can You Ever Be Objective?
How objective are you when it comes to making decisions? While we may think we are objective, we typically are anything but that. Consider what the American publisher and editor Henry R.… Continue On +
Understanding Your Team
Effective leadership does not just involve the ability to get things accomplished. Good leaders are skilled at understanding other people’s perspectives. But what does it mean exactly to understand where someone else… Continue On +