Interview Questions to Avoid
While it’s important to ask effective interview questions to help find the right fit for your practice, it’s equally critical to avoid venturing into restricted areas of inquiry. Knowing what not to… Continue On +
Qualifying Language Undermines Treatment Acceptance
What you say matters, especially if you are talking to dental patients. If you want to understand how qualifying language can undermine your diagnosis and call to action, consider the following two examples.… Continue On +
Consider the Opposite Perspective When Making Decisions
One of the wisest management moves you can make in your dental practice is to consider the opposite perspective when making decisions, especially when you feel absolutely sure about your ideas. This… Continue On +
Opportunities with Emergencies
Thomas Edison once said, “Opportunity is missed by most people because it is dressed in overalls and looks like work.” One of the biggest practice building opportunities missed by dentists and teams… Continue On +
Converting Inquiries into New Dental Patients
Since you put so much effort into getting new patients to call your dental practice, it’s imperative that you convert those inquires into scheduled appointments. This is unfortunately one of the most… Continue On +
Important Questions for Performance Reviews
One of the most common questions dentists have about performance reviews (after covering wage-related questions) involves what to cover during the meeting. Performance reviews are ideal opportunities to learn more about your… Continue On +
Method of Payment for Dental Accounts Receivable
One of the best ways to manage accounts receivable is to make sure you collect as much as possible at the time of dental service. This sounds like common sense advice. What… Continue On +
Working Recall is the Foundation of a Strong Dental Practice
Why is working hygiene recall so important when you are busy? It may feel more appropriate to put your attention to day-to-day tasks, especially if you are working hard to keep up. … Continue On +
Choose Understandable Language When Talking with Dental Patients
One of the challenges consistently faced by dentists and teams is trying to guide patients to do what’s best for them. And one of the reasons this is such a challenge is… Continue On +
Increase Treatment Acceptance with Plain English
Confused dental patients rarely schedule; unfortunately patients rarely tell you when they are confused. Therefore, if you want to increase treatment acceptance in your practice, make sure patients clearly understand what you… Continue On +
How to Frame Change
Rick Goodwin once said the following about change: “One reason people resist change is because they focus on what they have to give up, instead of what they have to gain.” How… Continue On +
Billing for “Difficult” Dental Cleanings
One of the most common challenges with past-due dental patients is the expectation that everything can be accomplished with one visit. Necessary x-rays, the exam, and the cleaning all in one hour… Continue On +