Why Should You Have a Strong Harassment Policy?
As the spotlight continues to grow on workplace sexual harassment, it is more important than ever for companies to have a strong harassment policy. In 2016, the Equal Opportunity Employment Commission (EEOC)… Continue On +
Reducing Staff Costs
Not only is it challenging to recruit and retain a great dental team, but it is also challenging to keep staff costs under control. Your greatest asset, your team, is also your… Continue On +
Unwelcome Surprises with Extra Treatment Costs
Let’s assume your dental patient has been properly informed about treatment and agreed in writing to estimated out-of-pocket costs. Now the patient is receiving treatment for a crown; however an additional cavity… Continue On +
Health Savings Accounts Fill Multiple Tax Needs
The Health Savings Account (HSA) is one of the most misunderstood and underused benefits in the Internal Revenue Code. Congress created HSAs as a way for individuals with high-deductible health plans (HDHPs)… Continue On +
Qualifying Language Does Not Motivate Patients to Schedule
Since patients seek direction from their dentist, giving clear guidance about treatment needs is critical. If patients do not understand the importance of treatment, they are far less likely to schedule. Treatment… Continue On +
How to Catch Up on Past Due Accounts Receivables
Your practice can lose sight of past due accounts receivables during periods of staff transition, practice growth, and/or ineffective account follow through. When the problem is finally identified, past due accounts have… Continue On +
Setting a Timeframe for Dental Treatment
If you are like most people, when you make an important recommendation, you often put a timeframe around it; otherwise your suggestion does not carry as much weight. The same goes in… Continue On +
Resolving Conflict Caused by How We Communicate
Wayne Dyer once said, “Conflict cannot survive without your participation.” While you may not be directly responsible for an unresolved disagreement among team members, you may still have a role by not… Continue On +
Testing Employees for Drugs or Alcohol
An employee shows up to work and appears to be intoxicated. You want to send them for drug testing to see if your assumption is correct and terminate them if it is.… Continue On +
Build Trust with Effective Hand-Offs
One of the most frustrating experiences for patients is repeating key points about health history and treatment needs to multiple members of the clinical team. Patients may wonder if the team is… Continue On +
Can You Endorse Your Associate?
Assuming you are busy enough and have appropriate cash flow to add an associate dentist, how do you know if you are hiring the right associate? The right associate is not just… Continue On +
Openings in the Schedule Can Create Opportunities
How do you and your team utilize time when there are openings in the schedule? While openings throw off the rhythm of a team used to seeing patients, if you plan appropriately,… Continue On +