New Year Plan of Action
The start of a New Year brings an opportunity to make your dental practice and team even stronger. As you consider what you would like to accomplish this year, remember you need… Continue On +
Securing Your Patients’ Credit Card Information
You are most likely aware that credit cards are moving toward secure payments using chip technology. The secure technology is known as EMV (Euro, MasterCard, Visa), and since EMV will impact your… Continue On +
Team Meetings Where You Make Ideas Happen
How effective are your team meetings? You may feel like Dave Barry who once said, “If you had to identify, in one word, the reason why the human race has not achieved,… Continue On +
Practice Action Plan
Just like you, we love it when a plan comes together, but not everyone knows how, or where to begin, when creating that plan. Or perhaps a plan was created, but now… Continue On +
Assertive Leadership
What defines effective leadership? John Maxwell once said, “A leader is one who knows the way, goes the way, and shows the way.” One important leadership trait that demonstrates the ability to… Continue On +
Washington Paid Family Leave
Washington has passed a Paid Family and Medical Leave law which provides eligible employees paid leave for their own serious health condition (medical leave) or for family care (family leave). Washington’s Paid… Continue On +
Meals and Break Periods in Oregon
Do I have to give employees meal and break periods? How can I do that in an environment where we see patients and need to be available? Why can’t I just pay… Continue On +
Cyber Security – Protect Your Practice against Phishing
While you may be aware that cybercriminals want to break through the defenses of your computer, you may not realize the most popular form of attack involves phishing, or the sending of… Continue On +
How to Frame Change
Rick Goodwin once said the following about change: “One reason people resist change is because they focus on what they have to give up, instead of what they have to gain.” How… Continue On +
Coaching is Like Preventive Dentistry
One of the most challenging situations for a dentist is how to respond when the team makes mistakes. When the health history is not reviewed chair-side or charges for the day are… Continue On +
Challenging Situations Chairside Improve Communication and Leadership Skills
An African Proverb states, “Smooth seas do not make skillful sailors.” Just as turbulent seas craft skillful sailors, challenging situations chairside give dentists and teams an opportunity to improve communication and leadership… Continue On +
Growing the Recall Patient Base
For dental practices that want to grow, adding new patients is very important; however another measure that is equally important is the growth of the recall patient base. Just because you add… Continue On +